These Betting Rules apply to all bets placed on www.betway.mw. If you do not agree with these rules, you are not entitled to place a bet on www.betway.mw.
A bet can be broken down into two elements, the "Bet Amount" - how much you risk, and the "Potential Return" - your potential winnings including your Bet Amount.
Minimum and Maximum Limits:
Minimum Wager : 10 MWK
Minimum Deposit : 50 MWK
Maximum winnings limit (per betslip):
Single Bet: 50,000,000.00 MWK
Multi Bet: 100,000,000.00 MWK
- Overview
- These terms and conditions constitute a binding contract between you and Golden Bay - a company registered under the laws of Malawi with registration number COY-EPF989 whose registered office is at 6 Umodzii Street, New Naperi, Blantyre,Malawi. (Golden Bay Limited " or "we/our/us/the Company") and govern your use of the gaming services offered by the Company (the "Services"). By using the Services, you agree to be bound by these terms and conditions, which incorporate the following additional terms (collectively, the "Terms"):
- Privacy Policy
- Responsible Gambling Policy
- Betting Rules
- Promotion Terms
- Free Bet
- We reserve the right to update these Terms from time to time in order to address legal and regulatory changes, to incorporate such changes in our business or the Services offered, or to improve the clarity and helpfulness of these Terms. When the Terms are updated, we will post them on our website and it is your responsibility to check our site from time to time to review any updated Terms when posted. The updated Terms shall be effective once they are posted to our website. It is your responsibility to retain copies of transaction records as well as Service policies and rules.
Golden Bay is licensed by the Gaming Board of Malawi to conduct online sports betting under the terms of Gaming Act, 2003. - General Terms and Conditions
- "Account" means the unique account You open with the Website;
The "Agreement/Terms" means these Terms and Conditions;
"Games" means any and all games / offerings by the Company.
"Software" means any software owned by or licensed to the Company that must be downloaded in order for you to participate on our Website;
"We/us/our/the Company" means, Golden Bay which is the owner and operator of the website.
"Website" means www.betway.mw or any derivative thereof;
"Your Jurisdiction" means the jurisdiction in which you are domiciled, reside or work.
"You/Your" and also referred to as "Customer", means any person who enters the Website and participates in any "Games" provided by the Company. - The maximum payout limit per customer for each sport will be set by the Company, in our sole discretion. It is the responsibility of the customer to ensure they are aware of each limit prior to bet placement. In the event of an accumulator or multiple leg bet, the maximum payout will be applied according to the lowest limit.
- Dead-Heats: When a Dead-Heat occurs winners are paid on a "split-stakes" basis.
- Palpable Error Rule: All odds, lines and handicaps are subject to fluctuation and become fixed only at the time of bet acceptance. Where a palpable error or system failure results in an incorrect price, line or handicap taken in a bet – the bet, or part of the bet if it is a multiple/parlay will be void. If the error is noticed in time, the Company will make reasonable efforts to contact the customer to allow the choice of placing another bet at the correct odds/line/handicap.
- Certain circumstances may arise where a bet is confirmed, or a payment is performed, by us in error. The following examples are a non-exhaustive list of such circumstances:
- Whenever the prices/spreads/terms offered by the Company are significantly dissimilar from those available in the general market;
- Whenever the prices/spreads/terms offered at the time the bet is placed are clearly wrong given the probability of the forecast occurring;
- Whenever a bet has been erroneously accepted on a market which should have been suspended or removed;
- Where a bet containing incompatible events is accidentally accepted, because of human or technical error;
- Whenever a settlement error is made while computing or crediting the amount of winnings; or
- Any other situation that may be referred to as an error. In all these instances, the Company reserves the right to cancel all bets accepted containing such an error, or to correct the mistake made re-settling all the bets at the correct prices/ terms that should have been available at the time that the bet was placed in the absence of the error.
- You have an obligation to inform us as soon as possible of any amount wrongly credited on your account. We may at any time set off any positive balance resulting from the erroneous operation, as well as cancel spreads/possible bets or transactions made with the erroneously credited funds.
- In the event of a website system malfunction all bets are void. We reserve the right to void any winnings that were obtained as a result of hardware/software error or malfunction. We are not liable to you for any loss that you may incur as a result of such suspension or delay.
- In the event that, due to technical problems, the printed version of a document or of a coupon differs from the web version, the latter shall prevail.
- Bets on events that have started will be void unless it is a live-betting event.
- If any fixture/event is not played or postponed on its scheduled date for any reason, all events will stand for the following day. If after that time the fixture/event is not played then all events will be made void.
- If any match is abandoned due to injury, bad weather, crowd trouble etc. ("Abandonment") all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the first half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void.
- Multiple bets which combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other.
- The Company reserves the right to refuse the whole or part of any bet and to make ambiguous bets void.
- The Company reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach, etc.
- For the purposes of the odd/even markets – zero goals/points counts as even, unless specified.
- Collusion
- A number of bets may be treated as being one when a client places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where one (1) particular selection is repeatedly included in multiple bets involving other short-priced selections.
- Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, the Company reserves the right to make such bets void.
- If you have played in a professional capacity, or in tandem with other player(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other player(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum payout for the combined total of any such bets, to the equivalent of the maximum payout limits permitted for a single customer (as outlined in the Company’s general Terms and Conditions). The use of the Company’s platform and betting account is for the sole use of an individual and for personal entertainment only.
- The Company is not responsible for any errors in regards to the announcing, publishing, times, results or venues displayed on this website, despite every effort being made to ensure their accuracy. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
- The Company reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) match rigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with the Company across any or all of our betting channels
- These terms and conditions constitute a binding contract between you and Golden Bay - a company registered under the laws of Malawi with registration number COY-EPF989 whose registered office is at 6 Umodzii Street, New Naperi, Blantyre,Malawi. (Golden Bay Limited " or "we/our/us/the Company") and govern your use of the gaming services offered by the Company (the "Services"). By using the Services, you agree to be bound by these terms and conditions, which incorporate the following additional terms (collectively, the "Terms"):
- Customer Legal Requirements
- Our Service is restricted to individuals of legal age (18) who are residents of jurisdictions where the use of our Service is not prohibited by law. All bets are void where prohibited by law.
- You accept that the use of our Service is at your sole option, discretion and risk. Furthermore, you agree that use of our Service is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf and acknowledge that any activities in violation of these Terms are strictly prohibited.
- By accepting these Terms, you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your use of our Service is at your sole option, discretion and risk. In relation to your losses, you shall have no claims whatsoever against us or any of our partners, or respective directors, officers or employees.
- By opening an account or using our Services, you represent, warrant and agree that you will comply with all laws, statutes and regulations in relation to your use of our Service. We are not responsible for any illegal or unauthorized use of our Service. By accepting these Terms, you agree to assist us with the compliance to applicable laws and regulations.
- It is your sole and exclusive responsibility to ensure that you are fully compliant with all laws relating to online activity and/or gambling in your jurisdiction. We shall in no way accept liability in situations where your use of the Service is in breach of any state, national or international laws.
- We reserve the right to close any customer account without prior notice. You are expected to abide by these Terms at all times and you accept that any breach could lead to penalties including but not limited to account suspension, cancelled bets and loss of winnings.
- Customer Accounts
- Registering a New Account
- To use our Services, you must first register an account. During the account creation process, you will be required to enter your personal details during the account registration process, which includes your mobile number, full legal name, etc. In the event where your registration information is inaccurate or incomplete, you will be required to update such information upon request..
- Prior to registering a new account, kindly ensure that you inform our customer support team to close your existing account.
- Acceptance of Terms
- By registering an account, you represent and warrant that you are of legal age, are competent to enter into a binding legal agreement, and that you hereby understand and accept all the Terms.
- Single Account
- You may only register and operate a single account with a single bank account. If you hold more than one account with the same bank account we reserve the right to suspend duplicate accounts.
- You may not access the Service by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or attempt to access the Service by means of another person's account, we reserve the right to immediately close all your accounts and bar you from future use of any of Service.
- Prior to registering a new account, kindly ensure that you inform our customer support team to close your existing account
- Passwords
- The account registration process will use your mobile number as your username. You must keep this information secret. Any actions carried out through your account will stand if your username and password have been entered correctly
- Should any customer give away, share or lose his/her account number and/or password, we will not be held liable for any claims that may result from, or regarding that account. Customers are solely responsible for their account transactions and should keep their account information strictly confidential.
- Personal Use Only
Our Services are for personal, non-commercial use only. You agree that we are entitled to monitor your gameplay and use of our Service to detect gameplay patterns indicative of professional, non-recreational play. Any professional use of our Service is prohibited.
- Eligibility
Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to use the Service, and all accounts in violation of this clause will be immediately terminated.
- Accuracy
You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact us in order to update your account information.
- Dormant Accounts
- Your account will be considered dormant and will be consequently locked if it has not had any activity for 6 months. Account activity is defined as the following: making of a deposit or withdrawal; placement of a bet.
- Betway will undertake reasonable efforts to contact you you, in order to inform you of the existence of this outstanding balance.
- Betway, within 5 working days of locking the account, will make all reasonable efforts to return the outstanding balance to the your nominated account, if possible.
- Where the customer does not nominate an account, payment shall be made to the registered payment account on your account.
- If payment is unable to be made to the last registered account, the remaining balance shall be treated in accordance with any direction lawfully given by the Malawi Gaming & Lottery Authority (MAGLA).
- Self-Exclusion
You may, at any time, request temporary or permanent exclusion from the Service. To view the various self- exclusion options available, please refer to our Responsible Gambling Policy in our Terms and Conditions page.
- Refusing and Suspending Accounts
- We may refuse to register you as a customer or elect to de-register, exclude or suspend you as a customer from the Service at any time, for any reason or for no reason whatsoever.
- You acknowledge that we have no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend you as a customer, nor are we required to furnish you with any reasons for such decisions.
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If we de-register, exclude or suspend you, we shall have the unlimited right to:
- withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, sportsbook credits, pay-outs or the like;
- establish the specific criteria with which you must comply in order to be allowed access to the Service (and your account, if applicable); and
- furnish information about you to law enforcement agencies (if the reason for such termination, de-registration, exclusion or suspension was fraud or some other form of illegal misconduct), collection agencies and/or intra-group sportsbook/casino databases. You hereby irrevocably authorize us to do so in our absolute discretion.
- Registering a New Account
- Placing Bets; Refusing and Voiding Bets
- You agree to pay us for all bets that are placed through the Service using your account.
- We reserve the right to refuse or limit any bets at our sole discretion for any reason whatsoever. In circumstances where a bet is deemed to be or is declared void by us solely at our discretion (e.g. not as a result of any breach of these Terms), any sum deducted from your account with respect to that bet shall be credited to your account.
- Wagers shall only be valid if accepted by our server and subject to these Terms. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
- By placing a bet, you represent and warrant that you are not prohibited from entering into the bet by any contract, regulation, rule, or sports governing body, and that you do not know the outcome of the event upon which you are betting. In the event these reputations are false, your bet is automatically void.
- Without limiting our discretion to refuse or limit bets at our discretion, you agree that we may void any bets in our absolute discretion if:
- We suspect you have engaged in any illegal activity or any prohibited activity (as defined below);
- You have breached any of these Terms;
- There is a technological error related to the Service or the placing of your bet;
- We have reason to believe that your bet, or the event upon which you have bet, may be subject to manipulation, collusion, match fixing, or other unethical activity; or where we are required to do so by law or regulation.
- Payment Details
- Verification of Bank Details
- If you use a credit/debit card and/or a financial/bank account for your transactions, the account holder’s / cardholder’s name must be the same as the name you used when registering your account. Should the name you registered on your account and the name that appears on your credit/debit card and/or financial/bank differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend you contact customer service for details regarding our verification process.
- As part of our commitment to prevent money laundering, any deposits made using someone else's credit/debit card will be refunded and any bets placed with funds from this card will be deemed void.
- All withdrawals, regardless of the payment method, are subject to audit before being processed. As a result, payment of withdrawals could take up to two (2) business days to process.
- Updating Payment Details
- Updating your payment details will require you to login to the Betway website. It is your responsibility to make yourself aware of the terms upon which your payments are accepted. You are solely responsible to keep abreast of any changes.
- Inter-Account Transfers
- The transfer of funds between individual accounts is strictly prohibited.
- No Interest
- Any monies held in your account shall not attract interest.
- Credit
- No credit may be offered by any employee of Betway. It is the client's responsibility to maintain sufficient funds in their account and to stake their bets accordingly. Betway reserve the right to void any bet that may be inadvertently accepted when the client's account does not have sufficient funds to cover the whole of the bet.
- Chargebacks
- If we incur any chargebacks, payment reversals or other charges in connection with your account, we reserve the right to recover such amounts from you.
- You represent, warrant and undertake that no chargebacks or other payment reversals or cancelations shall be made concerning account without our prior written consent. In the event of any such chargeback, reversal or cancelation, you agree to indemnify and hold us harmless against any amounts, costs, claims, damages and expenses arising in connection with such chargebacks, reversals or cancellations, or in connection with our efforts to recover such sums from you.
- Credit Checks
- We reserve the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
- Tax
- You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from your use of the Service over and above other taxes that, in terms of the applicable law, has to be collected by us on your behalf. We will deduct applicable taxes from any prizes or winnings prior to payment to you; as a result, you acknowledge and agree that any amounts you receive shall be net of such deductions.
- Verification of Bank Details
- Withdrawals
- General Withdrawal Policy
- If a financial account and/or credit/debit card has been used to deposit funds, the name registered on the Betway account must correspond to the name registered on the financial account/card. In the case of a request to pay funds via Bank Transfer, the acquiring bank account must be held in the same name used during registration.
- Withdrawals may require multiple transactions over a number of days, based on payment provider limitations.
- There may be charges incurred for withdrawals which you will be clearly informed of upon requesting your withdrawal.
- We reserve the right to undertake reasonable diligence to verify the validity of any bets, wagers or winnings as a precondition to paying out any wins or permitting player withdrawals.
- Customers shall be solely responsible for ensuring the accuracy of the banking information supplied in a withdrawal request, Betway shall accept no liability whatsoever.
- If the value of a deposit made by a Customer is not sufficiently played on the Betway system, in the sole discretion of Betway, prior to a withdrawal being requested by the Customer, then Betway reserves the right to levy a suitable charge to the Customer's account for all reasonable processing costs incurred by Betway relating to both the relevant deposit and subsequent withdrawal. If required, the value of the withdrawal requested by the Customer may be reduced accordingly.
- The Account is provided to you as the Customer for the sole purpose of utilising the Service in a method that is in accordance with the Terms. Deposits must therefore only be made with a view to using the funds for the rendering of the Service. Consequently, the Account will not generate any interest and also should not be used in a way that resembles a bank account. If You, in the sole discretion of the Company, undertake the actions of depositing and withdrawing money without using the Service for the gaming purposes for which it is intended, the Company may suspend or restrict the Customer’s Account and may investigate this activity further. This may result in, but is not limited to, the Account being terminated and may further result in the levying of reasonable processing costs, as per (6.1.6) above.
- Identification Checks
- Customers must provide a copy of their proof of identity and proof of address if not already provided when withdrawing funds from Betway. Proof of identity must match the registered name and surname. If any customer fails to provide the required documentation within 4 weeks of our request, the account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, accounts will be locked and all balances forfeited.
- Betway reserves the right to request further due diligence documentation upon a customer making a withdrawal as Betway deems necessary. An example would be a copy of a bank statement or credit card statement.
- The payment of a withdrawal will only be made to the customer who deposited the funds.
- Review for Irregular Play
- Before any withdrawals are processed, your play will be reviewed for any Prohibited Activity (defined below). Should we determine that Prohibited Activity has occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings which we reasonably believe are related to the Prohibited Activity.
- If the value of a deposit is not played through in full once before a withdrawal is requested, Betway reserves the right to cancel a withdrawal until that deposit has been played through in full.
- Erroneous Payments
- You agree that, in the event of any payment or credit to your account which is made to your account as a result of our error, such amount(s) paid in error shall be held in trust by you for our benefit and shall not be withdrawn from our account. You shall return all amounts paid in error to us promptly upon our demand. We reserve the right to recover all amounts paid to you in error.
- You acknowledge and agree that all rights, title and interest in the Service, including but not limited to intellectual property rights, is our absolute property and duly licensed to us.
- The “Betway” brand name and any other Betway-related trademarks, service marks and/or trade names used in connection with the Service (the "Trademarks") are the trademarks, service marks and/or trade names owned by Merrivale Ltd., which reserves all rights to such Trademarks.
- You hereby acknowledge that by using the Service you obtain no rights in the Trademarks or the Service and you may only use the same in complete accordance with these Terms. Any use of the intellectual property related to the Service without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the intellectual property related to the Service in any manner whatsoever.
- You acknowledge and agree that the material and content contained within the Service or within any of our websites, software or other properties is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
- General Withdrawal Policy
- Intellectual Property
- You acknowledge and agree that all rights, title and interest in the Service, including but not limited to intellectual property rights, is our absolute property or duly licensed to us.
- The “Betway” brand name and any other Betway-related trademarks, service marks and/or trade names used in connection with the Service (the "Trademarks") are the trademarks, service marks and/or trade names owned by Merryvale Limited., which reserves all rights to such Trademarks.
- You hereby acknowledge that by using the Service you obtain no rights in the Trademarks or the Service and you may only use the same in complete accordance with these Terms. Any use of the intellectual property related to the Service without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the intellectual property related to the Service in any manner whatsoever.
- You acknowledge and agree that the material and content contained within the Service or within any of our websites, software or other properties is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
- Warranty Disclaimers
- THE SERVICE IS PROVIDED 'AS IS' AND WE MAKE NO WARRANTIES OR REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE) INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS.
- The entire risk of as to the use, quality and performance of the Service is yours. We make no warranty that the Service will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Service as to results or accuracy of any information obtained by you.
- We reserve the right to suspend, modify or remove or add to our website any games or software at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered by you resulting from any changes made or for any modification or suspension of or discontinuance of the Service and you shall have no claims against us in such regard.
- Malfunctions
- We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.
- Reported Faults
- We cannot guarantee that the Service will never be faulty, but we will undertake efforts to correct reported faults as soon as we reasonably can. If a fault occurs, you should report the fault by e-mail or in writing to our customer service centre.
- Viruses
- Although we shall take all reasonable measures to ensure that the Service is free from computer viruses, we cannot and do not guarantee that the Service is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
- Service Suspension
- We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
- Handling Errors and Interruptions in Play
- Interruptions
- We are not liable for any downtime, server disruptions, lagging, or any technical disturbances or disruptions to the game play. We are not liable for any acts or omissions made by your internet service provider or any third party with whom you rely upon to gain access to our Services.
- In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Service, we will not be liable to you as a result of any such errors and we reserve the right to void all bets. Refunds may be given solely at the discretion of Management.
- System Malfunctions
- Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.
- In the event of a website system malfunction all bets are void. We reserve the right to void any winnings that were obtained as a result of hardware/software error or malfunction. We are not liable to you for any loss that you may incur as a result of such suspension or delay.
- In the above instances, and all other instances previously mentioned where a bet may be voided, the bet event will be paid at a decimal value of 1. For single bets this means that the customer will be paid back the original bet amount. For multi-bets that the customer will be paid at an adjusted total decimal value where the voided game is adjusted to a decimal value of 1.
- Customers found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited.
- Interruptions
- Changes to Service
- We reserve the right to suspend, modify or remove or add content to the Service at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Service and you shall have no claims against us in such regard.
- Prohibited Activities
- General
- We intend for our Service to be a fun, safe and enjoyable experience for our customers. As a result, we reserve the right to monitor the site for unsuitable language and behavior, which may result in appropriate corrective action including the termination of your account.
- Description of Specific Prohibited Activities
- We reserve the right to monitor all customer activity for cheating, irregular play and bad faith. All such activity is expressly prohibited and may result in the immediate termination of your account. Without limitation, the following types of activities are expressly prohibited in connection with our site, Service (“Prohibited Activity”):
- The misuse or abuse of bugs, glitches or errors of the Service;
- The use of bots or any other form of artificial intelligence;
- Hacking, attacking or abusing the Service or any servers, software or other components of the Service;
- Using VPNs or other software to circumvent any geographic limitations applicable to the Service;
- The use of software to influence or modify the outcome of any of the games;
- Match fixing, cheating or collusion;
- Participating in, aiding or facilitating criminal activity of any kind;
- Fraudulent or illegal activity of any kind;
- Abusive chargeback activity;
- Attempting to disrupt the Service or circumvent the technical measures employed by us to ensure the security and fair play of the Service;
- Any betting activity which we reasonably suspect to be irregular, unfair or in bad faith, including but not limited to equal, zero or low margin bets or hedge betting, or placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the betting requirements for that bonus have been met .
- Legal Proceedings
- We shall take all necessary measures in case of suspected Prohibited Activity, including the blocking of your account, freezing of the funds and reserving the right to legal proceedings. Any criminal or suspicious activities may be reported to the relevant authorities.
- Fraudulent Payment
- In the case of suspected or fraudulent payments, including use of stolen credit cards, or any other fraudulent activity or Prohibited Activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall we liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
- Irregular Play
- Before any withdrawals are processed, your participation in the Services will be reviewed for any irregular betting patterns. In the interests of fair gaming; equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus playthrough requirement purposes. Other examples of irregular betting include, but are not limited to, placing single bets equal to or in excess of, 30% or more of the value of the bonus credited to your account before the betting requirements for that bonus have been met. Should We deem that you have indulged in irregular game play, we reserve the right to withhold any withdrawals and/or to confiscate all of your winnings.
- General
- Anti-money Laundering
- Customers are strictly prohibited from utilizing our systems to facilitate any type of illegal money transfer system. You will not use our website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If we have a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of these Terms, your access to our website will be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, we are under no obligation to refund to you any funds that may be in your account. In addition, we shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity.
- Limitation of Liability
- Exclusions and Limits
- Our total aggregate liability to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or bets you placed via your account in respect of the relevant bet/bet or product that gave rise to the relevant liability.
- We shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any indirect losses or damages, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
- Exclusions
- Nothing in these Terms will operate so as to exclude any liability for fraud, or for death or personal injury that is caused by our negligence, or any liability which cannot be excluded or limited as a matter of law.
- Exclusions and Limits
- Termination of Account
- We reserve the right to terminate your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your mobile money account/credit/debit card, unless your account has been terminated for Prohibited Activity as set out above. We also, reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your account which includes but is not limited to the following circumstances:
- If you have more than one active account;
- If the name registered on your account does not match the credit/debit card and/or financial/bank account used to make deposits on the account;
- If you participate in a promotion and submit a withdrawal before fulfilling the requirements of that particular promotion;
- If you provide incorrect or misleading information while registering an account;
- If you are not of legal age to gamble;
- If you have allowed or permitted (intentionally or unintentionally) someone else to use account;
- If you have played in a professional capacity, or in tandem with other customer(s) as part of a club, group, etc., or placed bets or bets in a coordinated manner with another customer involving the same (or materially the same) selections; in this instance, we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the maximum pay-out Limits permitted for a single customer (as outlined in the applicable rules).
- If you have “charged back” any of the deposits made with your credit/debit card on your account;
- If you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity while using the Service;
- If it is determined by us that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc.) designed specifically to defeat, disable, cheat, or gain an unfair advantage while using the Service;
- If you use or access the Service or your account in bad faith;
- If you make statements that are sexually explicit or offensive while using our chat facility, this includes expressions of bigotry, racism, hatred or profanity; or
- If we should become aware that you have played at any other sportsbook or online gambling service under any of the circumstances set out in clauses 14.1.1 through 14.1.12.
- In the event we terminate your account as a result of suspicious or illegal activity, we reserve the right to pursue criminal charges or other criminal or civil sanctions against you, and we reserve the right disclose any relevant information to the authorities or other third parties as may be necessary to pursue any remedies available to us in this regard.
- We reserve the right to terminate your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your mobile money account/credit/debit card, unless your account has been terminated for Prohibited Activity as set out above. We also, reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your account which includes but is not limited to the following circumstances:
- Indemnity
- You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation in the Service by you, including without limitation:
- The use of the Service by you or anyone using your account;
- The use of the Service by means of telecommunication services;
- Use re-use of any materials at, or obtained from, the Service;
- Entry to, or use or re-use of any servers or equipment involved in providing the Service;
- Facilitating or making a deposit into your account;
- Wagering or gaming via the Service through any delivery mechanism offered; and
- Acceptance and use of any win or prize at or from us or the Service.
- You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation in the Service by you, including without limitation:
- Availability of Offers
- Eligibility; Offers & Promotions
- All offers are limited to one per person, family, household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc.), and shared computer, e.g. school, public library or workplace.
- All offers are intended for recreational customers and we may, in our sole discretion, limit the eligibility of customers to participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer.
- Offer recall
- We reserve the right to reclaim all bonuses awarded and/or any winnings accrued if a customer is found to be tampering with or abusing any aspect of any promotion. Where there is evidence of a series of bets placed by a customer and/or group of customers which, as a result of enhanced payments through promotional offers, results in guaranteed customer profits irrespective of outcome, we reserve the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any customer to provide sufficient documentation for us to be fully satisfied as to the customer’s identity prior to us crediting any bonus, Free Bet/Bonus Bet or offer to their account.
- Eligibility; Offers & Promotions
- Governing Law, Support, Disputes and Complaints
- Support
- Customer support is available if you experience any difficulties. Customer support can be reached by email at [email protected]. Any complaints or disputes may be sent to this email address.
- Customer Complaints
- In the event that a dispute arises between a Customer and Betway in relation to the liability of Betway to pay alleged winnings to the Customer, and that dispute cannot be resolved between the parties, the dispute may be referred to the Malawian Gambling and Lotteries Board (“the Board”) for resolution.
- The Customer may therefore refer a patron dispute to the Board for resolution
- The Board may conduct an investigation into the matter and shall thereafter resolve the dispute and communicate the outcome to the parties.
- If either Betway or the Customer is not satisfied with the resolution of the Board, such party may file a petition with the Board to hold a hearing to reconsider the resolution.
- The Board may hold such a hearing and may determine whether the original resolution of the dispute should be confirmed, set aside or amended in any way.
- The option to refer a dispute to the Board for resolution shall in no way supersede or supplant any party’s right to have a dispute adjudicated upon by a court of competent jurisdiction
- Support
- Governing Law and Jurisdiction
- These Terms are governed by, and interpreted in accordance with, the laws of Malawi and you irrevocably submit to the exclusive jurisdiction of the courts of Malawi to settle any disputes (including claims for set off and counterclaims) which may arise in connection the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms.
- No legal or tax advice
- We do not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
- No arbitrage
- You are strictly prohibited from utilizing the Service and our systems to facilitate arbitrage through currency exchange transactions. Where we deem that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
- Anti-Money Laundering
- Customers are strictly prohibited from using the Service and our systems to facilitate any type of illegal money transfer. You must not use the Service for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If we suspect that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering activities or any conduct which violates these Terms, your access to the Service may be terminated immediately, by blocking your account or confiscating winnings achieved through the above-mentioned activities. If your account is terminated or blocked under such circumstances, we are under no obligation to refund to you any money that may be in your account. In addition, we shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any investigation into such activity.
- Instant Bet and Accept Latest Odds
- Instant Bet
- By enabling the instant bet feature the user accepts that all of his/her bets will be placed without a bet confirmation at the specified default bet amount until such time as the feature is disabled.
- Auto Accept Latest Odds
- By enabling the auto accept latest odds feature the user accepts that all of his/her bets will be placed at the latest odds for a selected outcome regardless of what the odds were at time of selection.
- Instant Bet
- Additional Terms
- Publicity
- By accepting any prize and/or winnings, you agree to being contacted and asked to consent for use of your full name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.
- You also agree that Betway may publish/advertise (across any medium) your initials and the corresponding winning amount without requiring permission from you to do so. The use/publication of your initials only will be deemed adequate to disguise your identity.
- All Customer’s winnings, irrespective of the amount, can be advertised by Betway and can be used in any of Betway’s marketing campaigns. In terms of this, Customers may be required to provide photographs and/or pose for photographs and videos, which may be used in future marketing and public relations by Betway. Where necessary/specifically requested, Betway agrees to disguise a Customer’s identity for purposes of its marketing and public relations, although a Customer will still need to take part therein.
- Entire Agreement
- These Terms represent the complete, final and exclusive agreement between you and us, and supersede and merge all prior agreements, representations and understandings between you and us with regards to use of our Service. We reserve the right to amend these Terms, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of management and put into immediate effect.
- Final Decision for Winnings
- In the event of a discrepancy between the result showing on your software and our servers, the result showing on our server shall be the official and governing result.
- Currency
- The use of MWK indicates the Malawian Kwacha only.
- Force Majeure
- We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.
- No agency
- Nothing in these Terms shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
- Severability
- Nothing in these Terms shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
- Assignment
- These Terms are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
- Business Transfers
- In the event of a change of control, merger, acquisition, or sale of assets of the company, your customer account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or notice on our web site explaining your options with regards to the transfer of your account.
- Translations
- These Terms may be translated into many different languages. If there is any discrepancy between the English language version of these Terms and any other language version of these Terms in the meaning and interpretation of any of the provisions of these Terms, the meaning and interpretation of the provisions under the English language version shall prevail.
- Explanation of Terms
- We consider these Terms to be fair. Should you need any advice regarding these or any other part of our service, please contact Customer Service through the following email address: [email protected]
- Please note that all correspondence and telephone calls may be recorded.
- Publicity
- When your account is credited with promotional Sports Bonus credits, these credits will be added to your bonus balance in your Sports Bonus Wallet.
- Sports Bonus credits are subject to 5x (five times) play-through requirements before they can be withdrawn.
- If you do not want a Sports Bonus credit that has been deposited into your Sports Bonus Wallet by Betway, you may request to have that Sports Bonus credit removed from your Sports Bonus Wallet. Such a request can be made by email or telephone. If any play-through of a promotion bonus has taken place, then that Sports Bonus credit may not be removed from your account until the play-through requirements associated with that Sports Bonus credit have been met.
- Where the payment of a Sports Bonus credit under the terms of any promotion is dependent on you making a deposit into your cash balance, and you withdraw all or part of the deposit before the Sports Bonus credit is paid into your Sports Bonus Wallet, you will forfeit the Sports Bonus credit in question and any winnings won using the Sports Bonus.
- If, prior to complying with the full play-through requirements, your Sports Bonus balance drops below MWK1 in your Sports Bonus Wallet and, provided there are no bets in play at the time, then your play-through requirements will be considered to have been met.
- When you add sports bets to a betslip, the Sports Bonus credit in your Sports Bonus Wallet will be made available via a tick box for you to use, at your election.
- When you win on a sports bet using a Sports Bonus credit, the winnings of that bet will be returned to the Sports Bonus Wallet.
- When you choose to withdraw your cash balance, the Sports Bonus balance in the Sports Bonus Wallet is automatically forfeited.
- The minimum odds in order for a bet to qualify to utilise a Sports Bonus credit will be 2.00.
- A Sports Bonus credit can only be used once on an event.
- Any betting markets that can either result in the customer having their stake returned or generate a partial win are excluded from boost winnings, this includes but is not limited, to Draw/No Bet.
- Sports Bonus bets are only valid on multi bets with a minimum of 3 selections or more and accumulative odds of 2.00 or more
- If a withdrawal is made the sports bonus balance will be forfeited and all open bets placed with this bonus will be assigned as a new bonus should they be winning bets.
- The maximum return on any Sports Bonus Payout is MK 500000
Wagering play-through requirement definition
A wagering requirement is the number of times you need to play through a Sports Bonus credit before you’re able to withdraw any winnings. In this case, the minimum wagering requirements for the Sports Bonus is 5x (five times) on sports betting within 30 (thirty) days of the Sports Bonus being credited. The Sports Bonus Wallet automatically enforces play-through requirements on Sports Bonuses awarded to you before it is transferred to your cash balance and can be withdrawn.
For example: If you receive a MWK100 Sports Bonus credit, you must wager your MWK100 Sports Bonus credit 5 times on any sports bets i.e. a total amount of MWK500 must be wagered on any sports bets.
Once these wagering requirements have been met, your Sports Bonus credit and all winnings will be released from your Sports Bonus Wallet to your cash balance and can be withdrawn.
Play-through terms and conditions
Irregular play is deemed when Betway detects unnatural player betting patterns. Irregular play includes, but is not limited to, any one or more of the following types of play:
- Placing single bets equal to or in excess of 15% of the value of the bonus before the play-through requirements for that bonus have been met.
- Placing high-value bets with the single intention of increasing your balance, thereafter proceeding to place bets of less than half of the prior bet value, while reasonably not decreasing your bankroll, in order to meet bonus play-through requirements.
Any irregular play will result in immediate disqualification from a Sports Bonus and Betway reserves the rights to withhold any withdrawals and/or confiscate all winnings. Any repeat offence of irregular play may result in your exclusion, deregistration or suspension from the platform.
Boost your Multi Bet winnings by up to 100%. For each leg with odds of 1.2 or more added to your Multi Bet betslip, we’ll boost your winnings. The more legs you add, the bigger your boost.
- A valid Betway account is required to participate in this promotion.
- Boosted winnings apply to cash wager pre-game selections only.
- The Win Boost is calculated on multiple bets with five or more selections.
- The boost starts from 3% (for two events) and it increases as you add more selections to the betslip, up to 100%. The more selections you add to your betslip, the bigger your Win Boost
- Minimum odds of 1.2 required for each leg on the Multi Bet betslip.
- Only legs with qualifying minimum odds will be counted towards the boost tiers. Non-qualifying legs will not be counted.
- Upon settlement, boosted winnings will be credited to your account as cash.
- All entries from disqualified participants’ cellphone numbers will be rejected.
- Single Bets as well as Outright and Tournament bets are not eligible for boosted winnings.
- Any betting markets that can either result in the customer having their stake returned or generate a partial win are excluded from boost winnings e.g. Draw No Bet.
- If selections are cancelled or voided, only the remaining qualifying selections will be eligible for the Win Boost. The remaining selection must meet the minimum odds and number of bets required to be awarded a Win Boost. The actual boost awarded can therefore be different to the boost amount stated in the original betslip.
- Win Boosts are automatically shown in your betslip, if you do not see a Win Boost, then you do not qualify. No manual adding of boosts will be done.
- Should you take an early cash out option on your betslip, your Win Boost will be forfeited.
- We reserve the right to monitor all customer activity for cheating, irregular play and bad faith. All such activity is prohibited and may result in the immediate dismissal from any promotion.
- Standard participation requirements and terms and conditions apply. All entries from disqualified participants’ cellphone numbers will be rejected.
Build a Bet: General Terms & Conditions
- The Build a Bet feature is only available on pre-match events.
- Build a Bet is not eligible for Cash-Out.
- A minimum of two selections will be allowed with up to a maximum of 10 selections.
- Build a Bet cannot be combined with any events and is only available as a single bet.
- If any selection within the Build a Bet culminates in a loss, the entire Build a Bet will be a loss.
- If any selection within the Build a Bet is a void, the entire Build a Bet will be void unless there are any other losing selections too. In that case, the Build a Bet will be a loss.
- Betway is not responsible should Build a Bet be unavailable due to technical reasons and may choose to discontinue the feature at any point in time.
- Betway has the right to void any Build a Bet if there is-
- an error within the Build a Bet software whereby a bet should not have been allowed; and/or
- any malicious attempt to exploit Build a Bet through technical glitches or system errors.
We may offer the option 'Cash Out' for placed bets: You will have the option to accept settlement of bets You have placed before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you chose to accept a 'Cash Out'. If ‘Cash Out’ is available for a placed bet, the corresponding symbol will be displayed in the ‘My bets’ section of My Account or through the Betslip “My Bets’ Widget.
- The ‘Cash Out’ functionality is available for single and multi bets only.
- Where any bet is frozen or closed immediately after the customer's request before the conclusion of the 'Cash Out', the 'Cash Out' will be blocked.
- If the ‘Cash Out’ value has changed immediately after the customer’s request before the conclusion of the 'Cash Out', the ‘Cash Out’ a message confirming this change will be displayed to the player, the player must then confirm if they are happy to accept the change.
- We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
- We do not guarantee the availability of ‘Cash Out’ offers for any event or betting type at any time, even if it has been offered for the same event or betting type before.
- We cannot be made liable in case ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ will be available at a later point in time for the respective bet.
- If any technical issue causes an error in the calculation of pay out of a ‘Cash Out’ offer. We reserve the right to cancel the offer, or in the event that the ‘Cash Out’ has already been paid, confiscate the payment.
- If a ‘Cash Out’ is accepted by us when the result of the respective bet has already been determined, we reserve the right to void the ‘Cash Out’. We also reserve the right to void and reclaim any ‘Cash Out’ where there is indication for abuse of the ‘Cash Out’ feature.
- The ‘Cash Out’ functionality is not available for bets placed as ‘Free Bets’.
Cash Out – Terms and Conditions of Usage
1. Cash Out is valid on single, multiple and system bets.
2. Cash Out is valid on both pre-game and in-play bets.
3. Cash Out is not valid for any bets including each-way selections.
4. Pressing the Cash Out button against an eligible unsettled bet in ‘My Bets’ will immediately process the settlement of your bet at the Cash Out amount displayed. Note: once the Cash Out button is pressed, the Cash Out cannot be reversed.
5. Betway reserves the right to decline the Cash Out settlement in the following circumstances:
- if the Cash Out amount has been incorrectly displayed; or
- if the Cash Out amount represents a palpable error in the market; or
- if Betway has reason to believe that the Cash Out has been carried out after the outcome of the relevant event was known.
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10. Betway does not guarantee the availability of the Cash Out functionality at all times, even where the functionality has been advertised in connection with a particular event.
11. Betway will not be held responsible if the Cash Out functionality is not available due to technical issues. In such circumstances, any bets placed will stand regardless of the availability of the Cash Out feature.
12. Once processed, details of the Cash Out will be made available in your Bet History.
Partial Cashout
Now you can still stay in the action even if you Cash Out.
Partial Cash Out allows you to take a portion of your Cash Out offering while leaving the remainder of your bet to be settled along with the final outcome of the fixture.
How to use Partial Cash Out: - Find details of Partial Cash Out in your My Bets section
- You can open up the Cash Out feature on your open bets to show the Partial Cash Out slider bar
- Use the slider bar to give you full control over how much of your bet you’d like to Cash Out
Please note:
- The original percentage remaining will be paid as per the original calculation when the bet settles
- Partial Cash Out can be done more than once before the event ends
- Standard taxes will apply to all Cash Out bets
- The transaction history will show you the time, the Partial Cash Out that was made, and the amount deducted while the bet is still active
- Should you experience any difficulties with the Cash Out function, please contact our Customer Support for assistance
- Our Policy
Media Bay Limited (the Companyas defined in the Terms and Conditions) is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling may cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable experience, we fully support Responsible Gambling.
For the avoidance of any doubt, please note that the termsYou Player and Customer referenced in the present policy have the same meaning (and are defined in the Terms and Conditions of which the present policy forms an integral part).
Gambling Self-Assessment and Help Organisations.We encourage and support our customers to be proactive in identifying excessive gambling behaviour and seeking assistance for gambling addiction and related problems.
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the self-assessment test in order to more impartially assess and better understand your current levels of play.
If you or someone you know has a gambling problem we advise you consider assistance from the below recognised organisations:- Gamcare Self Assessment Test - https://www.gamcare.org.uk
- Gamblers Anonymous - Gambling Addiction Assistance and Support - http://www.gamblersanonymous.org
- GambleAware How to Gamble Responsibly - https://about.gambleaware.org
- Identity Checks
We take stringent steps to ensure that only people of legal age use our Services, including requesting you to send us a photocopy of your identification documents, such as a driver's licence or identity card, to verify the age and identity of new customers. The legal age for gaming online varies from country to country and so we advise that you do check the rules of your jurisdiction before you play.
Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.
- Additional Responsible Gaming Features
We actively encourage each of our customers to participate in the management of their gaming account and so offer the following responsible gaming features:
Self-ExclusionYou may, at any time, request temporary or permanent exclusion from our Service. The self-exclusion options available are:
To request a cooling-off or temporary suspension, please send an email to [email protected] and this request once received will be verified telephonically with the player. Measures will be taken by us to restrict gaming activity related to suspended accounts until the suspension period expires.
In the case of a permanent self-exclusion request, we will contact you with a view to returning any remaining funds held in the account balance, less bonus money. Upon the self-exclusion period expiring, your account will not automatically be re-activated.
You must allow 48 hours for a response to this mail and for the requested action to be undertaken and you indemnify us for any use of the Services within this period.
To the extent that you opt for self-exclusion, however, you continue to make use of Our Services whilst the self-exclusion is pending action (either by maintaining active sessions indefinitely that were open prior to the self-exclusion, or, making use of Our Services during the designated time-period that it takes to apply the self-exclusion), we will not be liable for any loss whatsoever that you incur.A request can be made to block a specific game and, in order to action this, an indemnity form will need to be completed. Upon receipt of the correctly completed indemnity form, the block of that specific game will occur within 48 hours and you indemnify us for any use of the Services within this period.
In order to unblock a specific game that has been blocked, a written request will need to be provided to us. The unblocking of that specific game will be actioned within 48 hours and you indemnify us for any use of the Services within this period.
Time Out (Cooling-off periods)We understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a short break from gambling and you can do this by requesting Time Out period for any pre-established duration up until a maximum period of 7 days, including the following suggested periods:
24 hours 2 days 7 days / 1 week. The above-mentioned Time Out periods are not limited, but provided only as way of example, where you must bear in mind that you can request a Time Out for any duration starting from 24 hours and up until a maximum duration of 7 days.
Setting of Deposit Limits and Wager Limits
Take financial control of your gaming account with the ability to set your own preferred deposit limits and wager limits. Deposit Limits and Wager Limits may be set for the following periods:- Daily
- Weekly (Monday to Sunday)
- Monthly (calendar month)
- At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after at least a 24 hour cooling-off period, whilst a decrease in deposit limits will take immediate effect.
- At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after at least a 24 hour cooling-off period, whilst a decrease in deposit limits will take immediate effect.
- If you would like to set or adjust a deposit limit, please contact Customer Service [email protected] for assistance.
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Activity Statements
Information relating to each of your gaming sessions on the Website can be viewed for at least 90 days. The information includes the start date and time of your gaming session, plus its duration. Further information regarding your activity in the gaming account opened on the Website can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts/stakes, winnings and losses), deposits, withdrawals and other related transactions.
In addition, there will be a warning message automatically transmitted during gameplay, informing you of the time spent on the Website or in the game, each 60 minutes.
Filtering Systems
The Operator advises and encourages its customers to prevent minors from accessing gambling websites. Filtering solutions will aide and assist parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing gambling websites.
If you share your computer with friends or family who are under the legal age to register or bet with our site, please consider parental filtering solutions such as:
Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com
- Underage Gambling
We take stringent steps to ensure that only people of legal age participate and enter our website. Such checks include an identification and verification process in order to confirm both age and identity upon signing in and each time you visit our website. For each connection to our website, a message warning minors against engaging gambling shall be played. Additionally, we may ask customers to submit a copy of a photographic identification documents (a passport or a government issued identity card), in order to verify both age and identity.Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own as well as our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service / [email protected] at any time.
PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED
No, all bets are final. Once you have confirmed your bet, you cannot cancel the bet. Please take this in consideration when you approve the bet.
How do I place an accumulator?
Choose all the games/selection you would like to bet on in the accumulator. Under your coupon you will see the odds for your accumulator and a box were you enter your stake.
You can combine up to 40 games on a slip.
- General
We comply with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide to us, then you are invited to send in any questions to [email protected]. - Information Collected
During the registration process; when you use your account; and when you request a withdrawal from your account, specific personal data (“Personal Data”) is collected including, but not limited to: government-issued ID number, phone/mobile number, first and last name, date of birth, credit card data, home or another physical address, e-mail address, or other contact data.
In addition, we may collect and log a record of all telephone calls, internet communications, details of transactions you carry through the site and details of your visits to the site. Any personal data received is processed in accordance with your rights, obtained only for a specific and lawful purpose, kept in a secure manner, and is utilized for marketing purposes based on the opt-out principle. Please note that all correspondence and telephone calls may be recorded for training purposes. - Disclosure of Information
We will authorise the financial institution which you used when registering an account, to provide information about you should this be requested by the local Gambling Commission in relation to your gaming. We will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. We will also disclose information as required to enforce our Terms and Conditions.
For fraud detection and control purposes, you agree that we retain the right to transfer your personal data to third parties, including so-called AVS service providers and other partners, should the need arise. Furthermore, we reserve the right to disclose personal data to relevant recipients where we have reasonable grounds to suspect irregularities that involve an account. - Customer Relationship Management (CRM) and Marketing Materials
We reserve the right to process personal data for CRM / marketing purposes. By registering an account, you automatically opt in to all promotional marketing across all platforms. You can opt out at any point by contacting us at [email protected].
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data, as we cannot be held responsible for the policies of partner websites. - Correction of Incorrect Account Information
You have the right to request access to your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data, so long as specific gaming regulations do not require us to retain certain personal information about you.
To exercise such rights, you are required to submit a request together with proof of identity to [email protected]. - Cookies
Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that content and functions are delivered and used more effectively.
Cookies perform various different functions. For example, some cookies are session cookies, which are downloaded to your device temporarily for the period that you browse a particular website. These cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Other cookies are persistent cookies, which can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests.
The primary use of cookies on our Websites, either directly by ourselves or our chosen partner(s), is to:- enable you to save time and facilitate future access to the site;
- identify how people navigate through our website to improve our Service, content and the effectiveness of our communications;
- collect and share device data to detect and prevent devices associated with fraud and money laundering;
- identify account and device irregularities and detect and prevent fraudulent transactions and abuse of our customer accounts and our Services.
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1 . Virtual Football
1.1 Game Logic
The Virtual Football League Mode provides 24/7/365 real money betting experience on virtual football. Competitions are generated continuously, and bets can be placed at any time, even within a season.
League Mode:
- 16 Teams
- Home & away matches
- 30 match days
- 8 concurrent matches per match day
- 240 matches per season
Euro Cup and Nations Cup: Group Stage
- 24 Teams (6 groups of 4 teams per group)
- 9 match day chunks (3 match days of 3 chunks per match day)
- 4 concurrent matches per match day chunk
- 32 matches per group stage
Knock-Out-Stage
- 16 Teams
- 5 round (R16[1..4]; R16[5...8]; R8; Semi Finals; Final & 3rd Place)
- 4 concurrent matches (R16[1..4]; R16[5...8]; R8);
2 concurrent matches (Semi Finals; Final & 3rd Place)
- 16 matches per knock-out-stage
W o r l d Cup: Group Stage
- 32 Teams (8 groups of 4 teams per group)
- 12 match day chunks (3 match days of 4 chunks per match day)
- 4 concurrent matches per match day chunk
- 48 matches per group stage
Knock-Out-Stage
- 16 Teams
- 5 round (R16[1..4]; R16[5...8]; R8; Semi Finals; Final & 3rd Place)
- 4 concurrent matches (R16[1..4]; R16[5...8]; R8);
2 concurrent matches (Semi Finals; Final & 3rd Place)
- 16 matches per knock-out-stage
1.2. Match Day / Cup Round Timing
League Mode:
- 01:00 minute online betting cycle
- 03:00 minutes retail betting cycle
- 02:20 match cycle
- 00:20 minute online resulting cycle
- 01:00 minute retail resulting cycle
- 03:40 minutes per online match day
- 06:20 minutes per retail match day
E uro Cup, Nations Cup and World Cup: Group Stage
- 01:00 minute online betting cycle (including 00:10 minute bet stop)
- 03:00 minutes retail betting cycle (including 00:10 minute bet stop)
- 02:20 match cycle
- 00:20 minute online resulting cycle
- 01:00 minute retail resulting cycle
- 03:40 minutes per online match day
- 06:20 minutes per retail match day
Knock-Out-Stage
- 01:00 minute online betting cycle (including 00:10 minute bet stop)
- 03:00 minutes retail betting cycle (including 00:10 minute bet stop)
- 02:30 match cycle
- 00:20 minute online resulting cycle
- 01:00 minute retail resulting cycle
- 03:50 minutes per online cup round
- 06:30 minutes per retail cup round
1.3 Tournament Timing Information
League Mode:
- 01:00 minute pre-season
- Match day loop; 30 match days of - 03:40 minutes per online match day - 06:20 minutes per retail match day
- 01:00 minute post season
- 112 minutes per online season
- 192 minutes per retail season
E uro Cup and Nations Cup:
- 01:00 minute pre-cup
- Group stage loop; 9 match day chunks of - 03:40 minutes per online match day - 06:20 minutes per retail match day
- 01:00 minute group stage to knock-out stage transition
- Knock-out stage loop; 5 rounds of - 03:50 minutes per online match day - 06:30 minutes per retail match day
- 01:00 minute post cup
- 55:10 minutes per online cup tournament
- 92:30 minutes per retail cup tournament
W o r l d Cup:
- 01:00 minute pre-cup
- Group stage loop; 12 match day chunks of - 03:40 minutes per online match day - 06:20 minutes per retail match day
- 01:00 minute group stage to knock-out stage transition
- Knock-out stage loop; 5 rounds of - 03:50 minutes per online match day - 06:30 minutes per retail match day
- 01:00 minute post cup
- 66:10 minutes per online cup tournament
- 111:30 minutes per retail cup tournament
1.4 Betting Markets
Betting on a match is allowed up to 10 seconds before kick-off. Outrights will be closed during the runtime of any match. Once a market is decided it'll be cleared and removed from the feed. Betting markets for future match days of the current tournament remain open. When a future match day is selected from the bar at the bottom of the iframe, the matches related to that day, along with the odds, will be displayed in the lower odds section. The following match related betting options are available:
Betting Market |
Description |
M atch Related Markets |
|
Full Time 3 Way / 1X2 |
Score after 90 minutes - Regular Match Time (1 - home team wins; X - draw; 2 - away team wins) |
1st Half 3 Way / 1X2 |
Half time score (1 - home team leads; X - draw; 2 - away team leads) |
Total Goals |
Number of goals scored in match. 3 most valuable fix spreads for all matches: Under/Over 1.5, 2.5, 3.5 (U/O) |
Handicap |
Handicap points are added to the game’s final score, and the winner is the team that wins with these additions (1 - home team wins; X - draw; 2 - away team wins) 4 most valuable fix spreads for all matches: Handicap 1:0; 0:1; 0:2; 2:0 |
1st Goal |
First goal of match (1 - home team scores first; X - no team scores; 2 - away team scores first) |
Correct Score |
Correct score after 90 minutes (0:0 to 3:3; others) |
Asian Handicap * (Details below) |
Disabled by default: -2 to 2 are calculated, three most balanced are broadcasted |
1st Half 3 Way / Full Time 3 Way |
Combination of 'Full Time 3 Way / 1X2' and '1st Half 3 Way / 1X2' where you place a combined bet on both outcomes (XX;1X;11; X1;2X;22;X2) |
Double Chance |
Score after 90 minutes - Regular Match Time. Double Chance covers two out of three possible outcomes. We calculate and broadcast all 3 combinations: 1X; 2X; 12 |
Double Chance Halftime |
Score after first half. Double Chance covers two out of three possible outcomes. We calculate and broadcast all 3 combinations: 1X; 2X; 12 |
Both Teams to Score |
Score after 90 minutes - Regular Match Time (Yes - both teams will score at least one goal; No - at least one of the teams does not score a goal) |
Teams to Score (Home / Away) |
Score after 90 minutes - Regular Match Time (1 - home team scores at least one goal; 2 - away team scores at least one goal; both teams; neither teams) |
Highest Scoring Half |
Score after 90 minutes - Regular Match Time. Highest number of goals in what half or equal number of goals in both halves (1st Half; Draw; 2nd Half) |
Team Total Goals |
Score after 90 minutes - Regular Match Time. Number of goals scored by named team (home team; away team; calculate and distribute 3 most valuable fix spreads for both teams: Under/Over 0.5, 1.5, 2.5 (U/O) |
Home team total goals |
Exact number of goals scored by home team (1/2/3/4+) |
Away team total goals |
Exact number of goals scored by away team (1/2/3/4+) |
Number of goals |
Exact number of goals scored in match (1/2/3/4/5/6+) |
Odd/Even Number of Total Goals |
Score after 90 minutes - Regular Match Time (even; odd number of total goals) |
Draw No Bet |
Score after 90 minutes - Regular Match Time (Punters will get their stake back if the game is a draw (1 - home team wins; 2 - away team wins) |
1st Half Totals |
Calculate and distribute 3 most valuable fix spreads for all matches: Under/Over 0.5, 1.5, 2.5 (U/O) |
1st Half Asian Handicap |
Disabled by default / -2 to 2 are calculated, three most balanced are broadcasted |
Asian Total Goals |
Disabled by default / 0.5 to 5.5 are calculated, three most balanced are broadcasted |
1st Half Asian Total Goals |
Disabled by default / 0.5 to 2.5 are calculated, three most balanced are broadcasted |
Combo 1X2 and Total |
Combination of 1X2 and Total Goals market (1U/1O/XU/XO/2U/2O) |
O utright Betting
Betting Market |
Description |
League Mode |
|
Match Day related |
|
Number of Goals on Match Day |
Total number of goals scored by all teams (U/O) |
Total Goals Home Teams |
Total number of goals scored by all home teams (U/O) |
Total Goals Away Teams |
Total number of goals scored by all away teams (U/O) |
Most Goals Home Teams or Away Teams |
Who scores more goals - home teams or away teams (1 - home team wins; X - draw; 2 - away team wins) |
Number Home Team Wins |
Number of home team wins (U/O) |
Number Draws |
Number of draws (U/O) |
Number Away Team Wins |
Number of away team wins (U/O) |
League related (markets closed during matches) |
|
Season Winner |
Initially offered for all participating teams, once a team is eliminated it'll be removed from the offer. |
Top 5 Finisher |
Will the team finish on table position 1…5? (Yes/No) |
Bottom 3 Finisher |
Will the team finish on table position 14…16? (Yes/No) |
Head to Head |
What team will finish better at the end of the season? 12 market; limited to 20 combinations |
E uro Cup, Nations Cup and World Cup |
|
Group Stage (markets closed during matches) |
|
Cup Winner |
Same market as in Knock out stage but already offered during the group stage. Initially offered for all participating teams, once a team is decided it'll be removed from the offer. |
Group winner |
Initially offered for all participating teams, once a team is decided it'll be removed from the offer. |
Qualify to play offs |
Initially offered for all participating teams, once a team is decided it'll be removed from the offer. |
Exact order 1-2 per group |
All possible combinations offered, visualization in matrix style (as also used for the dogs straight forecast) |
Knock Out Stage (markets closed during matches) |
|
Cup Winner |
Initially offered for all participating teams, once a team is eliminated it'll be removed from the offer. |
To reach the final |
Initially offered for all participating teams, once a team is eliminated it'll be removed from the offer. |
Exact order 1-2 |
All possible combinations offered, visualization in matrix style (as also used for the dogs straight forecast) |
* Asian Handicap details:
Asian handicap betting applies a handicap to the favourite and reduces the possible number of outcomes from three (in traditional 1X2 wagering) to two by eliminating the draw outcome. The handicap, which is either a whole number, a half-number or a mix of those, is trying to balance the market. In the event that a whole number is used for the handicap, the handicap adjusted final score could result in a draw where all bettors have their original wagers returned as there is no winner while quarter (¼) handicaps split the bet between the two closest ½ intervals where the bettor can win and tie (win ½ of wager) or lose and tie (lose ½ wager). The stake is automatically divided equally and placed as 2 separate bets.
Please refer to the following examples regarding settlement of bets:
Handicap |
T eam result |
Bet result |
Handicap |
T eam result |
Bet result |
0 |
Win |
Win |
0 |
Win |
Win |
Draw |
Stake refund |
Draw |
Stake refund |
||
Lose |
Lose |
Lose |
Lose |
||
- 0.25 |
Win |
Win |
+ 0.25 |
Win |
Win |
Draw |
Half lose |
Draw |
Half win |
||
Lose |
Lose |
Lose |
Lose |
||
- 0.50 |
Win |
Win |
+ 0.50 |
Win |
Win |
Draw |
Lose |
Draw |
Win |
||
Lose |
Lose |
Lose |
Lose |
||
- 0.75 |
Win by 2+ |
Win |
+ 0.75 |
Win |
Win |
Win by 1 |
Half win |
Draw |
Win |
||
Draw |
Lose |
Lose by 1 |
Half Lose |
||
Lose |
Lose |
Lose by 2+ |
Lose |
||
- 1.00 |
Win by 2+ |
Win |
+ 1.00 |
Win |
Win |
Win by 1 |
Stake refund |
Draw |
Win |
||
Draw |
Lose |
Lose by 1 |
Stake refund |
||
Lose |
Lose |
Lose by 2+ |
Lose |
||
- 1.25 |
Win by 2+ |
Win |
+ 1.25 |
Win |
Win |
Win by 1 |
Half lose |
Draw |
Win |
||
Draw |
Lose |
Lose by 1 |
Half win |
||
Lose |
Lose |
Lose by 2+ |
Lose |
||
- 1.50 |
Win by 2+ |
Win |
+ 1.50 |
Win |
Win |
Win by 1 |
Lose |
Draw |
Win |
||
Draw |
Lose |
Lose by 1 |
Win |
||
Lose |
Lose |
Lose by 2+ |
Lose |
||
- 1.75 |
Win by 3+ |
Win |
+ 1.75 |
Win |
Win |
Win by 2 |
Half win |
Draw |
Win |
||
Win by 1 |
Lose |
Lose by 1 |
Win |
||
Draw |
Lose |
Lose by 2 |
Half lose |
||
Lose |
Lose |
Lose by 3+ |
Lose |
||
- 2.00 |
Win by 3+ |
Win |
+ 2.00 |
Win |
Win |
Win by 2 |
Stake refund |
Draw |
Win |
||
Win by 1 |
Lose |
Lose by 1 |
Win |
||
Draw |
Lose |
Lose by 2 |
Stake refund |
||
Lose |
Lose |
Lose by 3+ |
Lose |
1.5 Miscellaneous
All matches are broadcast as live video streams through an integrated media player in your browser. You can switch freely between the four available games or alternatively only follow your favorite match. The match simulations are created through a combination of Artificial Intelligence and independent random number generators. Simultaneously, the performance parameters of the players are based on professional football players (e.g. in terms of number of goals, fitness, consecutive match-statistics, etc.).
2 . Virtual Horse Classics
2.1 How to play
The VHC provides 24/7/365 real money betting experience on virtual horse races. The VHC runs
2 independent race channels in parallel where each channel shows continuously generated race days.
Bets can be placed up to 10 seconds prior to the start of the next upcoming race as well as on all
future races of the current race days at any time.
2.2 Race day information
Race days are generated continuously - a new one will be started as soon as the current one has finished. The single race day covers 9 races on the same race track (turf or dirt) with an average total duration of a race day of 35 minutes.
2.3 Race information
Dependent on the number of participating horses (8, 10 or 12 horses) and the race distance (3 different distances per track) the single race has a total duration of approx. 3 to 5 minutes and, separated into a ‘Race Begin’ (15 seconds), ‘Horse Introduction’ (6 seconds per horse), ‘Bet stop’ (10 seconds), ‘Race’ (70 to 160 seconds, dependent on race distance) and ‘Race End’ (10 seconds) period. At the beginning/end of the race day there’s also a ‘Raceday Begin’/ ‘Raceday End’ (30 seconds each) period.
2.4 Betting
Betting on a VHC race is allowed up to 10 seconds prior to the race start. Betting markets for future races of the current race days (race channel 1 and race channel 2) remain open. When a future race from ‘Race Calendar’ is selected, the odds table at the bottom will automatically scroll to the corresponding position. The following race related betting markets are available:
M arket |
Description |
Winner |
You bet that the horse you selected will win. |
Place |
You bet that the horse you selected finishes first, second or third. |
Straight Forecast
/ Dual Forecast |
With straight forecast bets you bet on the 2 horses which you expect to finish first and second in the correct order. You may also bet on a dual forecast that enables you to bet upon the first and second placed horses in any order. Therefore, your total stake will be 2 times your original stake. As long as the two horses you select come in the first 2 positions, you will win your bet. Output limited to the 20 most likely. |
Straight Tricast / Dual Tricast |
With a straight tricast bet you must select the 3 horses that you think will finish first, second and third in the correct order. A dual tricast bet enables you to bet upon the first, second and third placed horses in any order. Therefore, your total stake will be 6 times your original stake. As long as the three horses you select come in the first 3 positions, you will win your bet. Output limited to the 20 most likely. |
2.5 Miscellaneous
All races are broadcast as live video streams through an integrated media player in your browser. You can switch freely between the two independent race channels or alternatively only follow your favorite channel. The race simulations are created through a combination of Artificial Intelligence and independent random number generators. The performance parameters of the VHC horses are based on real horses’ performance parameters (e.g. in terms of acceleration, speed and endurance consecutive race-statistics, etc.).
3 . Virtual Dog Racing
3.1 How to play
The VDR provides 24/7/365 real money betting experience on virtual dog races. The VDR continuously generate meetings on alternating tracks, where each meeting consists of 12 races. Bets can be placed up to 10 seconds prior to the start of the next upcoming race as well as on all future races of the current meeting at any time.
3.2 Meeting information
Meetings are generated continuously - a new one will be started as soon as the current one has finished. The single meeting covers 12 races on the same race track (day or night track) with a total duration of 26 minutes and 15 seconds.
3.3 Race information
Dependent on the race distance (3 different distances) the single race has a total duration of approx. 1.5 to 4 minutes and, separated into a ‘Race Begin’ (65 seconds), ‘Bet stop’ (10 seconds), ‘Race’ (22, 36 or 48 seconds, dependent on race distance) and ‘Race End’ (15 seconds) period. At the beginning/end of the meeting there’s also a ‘Meeting Begin’/ ‘Meeting End’ (45/30 seconds) period.
3.4 Betting
Betting on a VDR race is allowed up to 10 seconds prior to the race start. Betting markets for future races of the current meeting remain open. When a future race from ‘Race Calendar’ is selected, the odds table will automatically switch to the corresponding position. The following race related betting markets are available:
M arket |
Description |
Winner |
You bet that the dog you selected will win |
Place |
You bet that the dog you selected finishes first or second |
Show |
You bet that the dog you selected finishes first, second or third |
Straight Forecast / Dual Forecast |
With straight forecast bets you bet on the 2 dogs which you think will finish first and second in the correct order. You may also bet on a dual forecast that enables you to bet upon the first and second placed dogs in any order. As long as the two dogs you select come in the first 2 positions, you will win your bet. Output limited to the 20 most likely dog combinations and ‘OTHER’ for Straight Forecast. Dual Forecast includes all 15 combinations. |
Straight Tricast / Dual Tricast |
With a straight tricast bet you must select the 3 dogs that you think will finish first, second and third in the correct order. A dual tricast bet enables you to bet upon the first, second and third placed dogs in any order. As long as the three dogs you select come in the first 3 positions, you will win your bet. Output limited to the 20 most likely dog combinations and ‘OTHER’ for Straight Tricast. Dual Tricast includes all 20 combinations. |
3.5 Miscellaneous
All races are broadcasted as live video streams through an integrated media player in your browser. The race simulations are created through a combination of Artificial Intelligence and independent random number generators. The performance parameters of the VDR dogs are based on real dogs’ performance parameters (e.g. in terms of acceleration, speed and endurance consecutive race-statistics, etc.).
4 . Virtual Tennis Open
4.1 How to play
The VTO provides 24/7/365 real money betting experience on virtual tennis where we’re continuously running 2 knock out cup tournaments in parallel. Each tournament consists of 4 rounds starting with 16 players (round 16, round 8, semifinals, final). In order to ensure sufficient time to betting the GUI always alternates between the 2 tournaments on a round base, means a grass cup round is always followed by a hard-court cup round and vice versa. Bets can be placed on all matches of the next available cup round.
4.2 Tournament information
Due to the parallel tournament approach one complete cup lasts for 25:30 minutes separated into a ‘Tournament Introduction’ period of 15 seconds prior to the cup start, the ‘Cup Round’ loop of 3:30 per cup round and a ‘Cup Celebration’ period of another 15 seconds at the end of each cup.
4.3 Cup round information
One cup round lasts 3:30 minutes. Dependent on the cup round, all available matches are fully broadcasted (round 16 = 8 matches, round 8 = 4 matches, semifinals = 2 matches, final = 1 match) where it’s up to the customer to switch the videos between the matches.
4.4 Betting
Betting on a VTO match is allowed up to 10 seconds prior to the match start. Betting is offered on game- set- and match level. Betting markets are always opened for at least 3:30 minutes prior to the match (betting on the next available grass round while the hard-court round is in progress and vice versa). The following match related betting options are available:
G ame level betting
- Winner of game 1 in set 1 (1 - home team wins; 2 - away team wins)
- Correct score of game 1 in set 1 (game-0; game-15; game-30; game-40 - 0-game; 15- game; 30-game; 40-game)
S et level betting
- Winner of set 1 (1 - home team wins; 2 - away team wins)
- Correct score of set 1: (6:0; 6:1; 6:2; 6:3; 6:4; 7:5; 7:6 – 0:6; 1:6; 2:6; 3:6: 4:6; 5:7; 6:7)
- Total number of games in set 1: (Over / Under, 3 different offers)
- Odd/even number of games in set 1: (Odd / Even)
M atch level betting
- Winner of the match (1 - home team wins; 2 - away team wins)
- Final Result (in sets - best of 3) (2:0; 2:1 – 0:2; 1:2)
- Total number of games in match: (Over / Under, 1 offer)
4.5 Miscellaneous
All matches are broadcast as live video streams through an integrated media player in your browser. You can switch freely between all available matches per cup round or alternatively only follow your favorite match. The match simulations are created through a combination of Artificial Intelligence and independent random number generators. Simultaneously, the performance parameters of the VTO players are based on professional tennis players (e.g. in terms of number of goals, fitness, consecutive match-statistics, etc.).
5 . Virtual Basketball League
5.1 How to play
The VBL provides 24/7/365 real money betting experience on virtual basketball. The league consists of 16 teams and seasons run continuously. Each season comprises 30 match days (home and away matches). Bets can be placed at any time – even within a season.
5.2 Season information
One season lasts 106:30 minutes in total, separated into a ‘Pre-League’ period, a ‘Match day Loop’, and a ‘Post league’ period. The ‘Pre-League’ period runs prior to the start of a season and lasts 60 seconds. All match days are summarized as the ‘Match day Loop’ period with a total duration of 105:00. At the end of every season there is a 30 second ‘Post Season’ period.
5.3 Match day information
One match day lasts 3:30 minutes. It is separated into a ‘Pre-Match’ period, ‘1st Quarter’, ‘2nd quarter’, ‘Half time’, ‘3rd quarter’, ‘4th quarter’, Overtime (if the match result is a draw after the 4th quarter’) and ‘Post Match’ period. The ‘Pre-Match’ period runs prior to the start of a match for 30 seconds. The match lasts 2:30 minutes in total, with a halftime break of 10 seconds in-between. Each match is followed by a 20 second ‘Post Match’ period. The match day switch takes 10 seconds.
5.4 Betting
Betting on a VBL match is allowed up to 10 seconds before tip-off. Betting markets for future match days of the current season remain open. When a future match day from the ‘Match Day’ bar at the bottom is selected, the matches related to that day along with the odds will be displayed in the lower odds section. The following match related betting options are available:
- M atch Winner, incl. OT: Score after 4 quarters (+ Overtime) (1 - home team wins; 2 - away team wins)
- T otal Points, incl. OT: Number of points scored by both teams in match, incl. overtime (over; under)
- H andicap, incl. OT: Handicap points are added to the game’s final score, and the winner is the team that wins with these additions (1 - home team wins; 2 - away team wins)
- Winning Margin, incl. OT: Margin between the points scored of both teams at the end of the match, incl. overtime
- 1st Half Winner: Winner of the first two quarters (1 - home team wins; x - draw, 2 - away team wins)
- 1st Half Total Points: Number of points scored in first half (1 - home team wins; 2 - away team wins)
- 1st Half Handicap: Handicap points are added to the game’s half time score, and the winner is the team that wins with these additions (1 - home team wins; 2 - away team wins)
- 1st Half Winning Margin: Margin between the points scored of both teams at the end of the first half (1 - home team wins; 2 - away team wins)
- R ace To x Points: Which team scores X points first (1 - home team wins; 2 - away team wins)
- H i ghest Scoring Quarter: The quarter of the match in which the most points (both teams combined) are scored in. In the case of two or more quarters having identical highest total points, deadheat rules will not apply as the winning outcome is the betting selection "Equals". (1st, 2nd, 3rd, 4th, equals)
- H ome Team Total Points, incl. OT: Number of points scored by home team in match, incl. overtime (over; under)
- A w a y Team Total Points, incl. OT: Number of points scored by away team in match, incl. overtime (over; under)
5.5 Miscellaneous
All matches are broadcast as live video streams through an integrated media player in your browser. You can switch freely between the eight available games per match day or alternatively only follow your favorite match. The match simulations are created through a combination of Artificial Intelligence and independent random number generators. Simultaneously, the performance parameters of the VBL players are based on professional basketball players (e.g. in terms of number of points, fitness, consecutive match-statistics, etc.).
Golden Race
Football League
How to Play
General description
Each team has to play every other team in the league home and away over the course of a full season. These games are played over a number of (fictional) weeks, so that in each week a different set of games are played.
Frequency. This is a Scheduled game and the video of the match will start at the pre-scheduled time. The bets can be placed up to 10 second before the match starts. In addition to being able to view the match or matches where the Users have placed a bet, they are also able to view all the football videos that are happening at any one time.
Single bets. This is to place a bet on a single event selection. If the result is successful, the prize will be the result of multiplying the stake by the Odds.
System and Combi bets: Football League permits the placement of combination and system bets. It’s possible to place bets on more than one selection simultaneously. A system bet is a group of simultaneous combination bets covering all possible combinations of selections.
Maximum payout. Each market has a Maximum payout amount. This amount will be shown if the payout of the selection exceeds the Maximum permitted.
Minimum and Maximum bet. Each market has a Minimum and Maximum bet amount. These amounts will be shown if the Stake entered is less than the Minimum required or more than the Maximum permitted.
Odds. This game offers Odds in the following formats: Decimal, Fractional, American,
Hong Kong, Malaysian and Indonesian.
Game description
League Scheduled offers the possibility to bet on a series of Football matches. The football matches are virtuals and represented using computer graphics. The matches are scheduled into 38 match days or weeks. For each week’s matches, teams are paired in such a way that, at the end of the league, each of the 20 teams will have matched up against each of the opposing teams twice: one match at home and one away.
3. Game rules
1. Each league has an even number of teams.
2. The matches are grouped into match days or weeks.
3. For each week’s matches, teams are paired in such a way that, at the end of the league, each of the teams will have matched up against each of the opposing teams twice: one match at home and one away.
4. Single, combination and system bets are also available.
5. The winnings are calculated by multiplying the stake by the odds.
How to place a bet?
Select a betting market using the game dedicated menu.
For each selection, a short description and the corresponding odds are visible. Pick one of the offered markets.
Enter the bet amount in the bet slip using the field “Stake”.
Press the “Place bet” button to register the bet. A message is displayed to confirm that the bet has been registered.
The winnings are calculated by multiplying the stake by the odds.
The outcomes can be found at the end of each event.
The results of the wagers are displayed in the section “Bets History”.
How to see the results?
Select the tab “Bet History” of the dedicated game menu.
You can select one of any bets that show in the list and the screen will expand to show the specific information about the bet:
Ticket ID
Date & Time
Stake
Win
Status
Event
Market
Selection
ODDs
Results
Stake
Win
Status
Credit Transaction
6. Game sequence
The game sequence is composed of the following parts:
Place your bet, The players can do their selections and place the bets up to 10 seconds before the match starts.
Event visualisation: The week is playing and the players can watch the desired match. During the playing, the players will see the status of their bets updating in real-time.
Results : The results are displayed and the bets are settled.
7. Betting Opportunities
Match result (1X2): Also known as 1X2. A bet to predict whether the home team will win, the away team will win or there will be a draw.
Double Chance: A bet on two out of three possible events.
Half Time / Full Time:Predict the Half Time Result AND the Full Time Result. Eg Home Winning Half Time AND Home Win Full Time (1/1) or Draw Half Time AND Away Win Full Time (X/2).
Goal Goal/No Goal: A bet to predict whether at least one of the teams will not score on a full football match. Own goals also count.
Over/Under: A bet to predict whether there will be goals over or under a specific amount.
1X2 + Over/Under: A bet to correctly predict BOTH the Match Result (1x2) AND if the total goals scored by both teams combined is more or less than the spread specified. Both parts must be correct for the bet to win.
Total Goals:The exact number of goals scored by BOTH teams COMBINED in the match.
Correct Score: The exact final score of BOTH teams at the end of the match.
Multigoal: A bet on the number of goals to be scored on a football match to fall within a range. Own goals also count.
Asian Handicap: A handicap of goals is given to both teams and then is applied to the margin of victory at full time. Two options are available to take the team with plus handicap or the team with a negative handicap.
Handicap Over/Under: Will Total match goals be Over OR Under the Specified level. The specified level can be in whole goals or parts of a goal.
8. Glossary
Odds: Numerical expression determined by the operator, which is multiplied by the amount of the player’s stake to calculate the winnings.
Markets: The betting opportunities.
4. Stake: Amount of money you bet.
9. Special Cases
Cancellations
The bets, tickets and draws can be cancelled due to :
● Technical failures : Internet connection problems, system failure...
In these cases, the related bets are marked as void and the tickets are refunded in full.
*All malfunctions void all pays.
Speedway
How to play
1. General description
Frequency. This is a Scheduled game and the video of the race will start at the pre-scheduled time. The bets can be placed up to 10 second before the race starts.
Maximum payout. The platform has a Maximum payout amount. This amount will be shown if the payout of the selection exceeds the Maximum permitted.
Single bets: This is to place a bet on a single event selection. If the result is successful, the prize will be the result of multiplying the stake by the Odds.
Minimum and Maximum bet. The platform has a Minimum and Maximum bet amount. These amounts will be shown if the Stake entered is less than the Minimum required or more than the Maximum permitted.
Odds. This game offers Odds in the following formats: Decimal, Fractional, American, Hong Kong, Malaysian and Indonesian.
Game description
Speedway is a virtual race game based on pre-recorded videos. 4 competitors are picked from a pool. The first and second ranking positions are determined by the system, and bets can be placed on markets depending on that information.
3. Game rules
1. The number of competitors is 4.
2.The first and second positions are determined by the system using an RNG and the rating of the competitors.
How to place a bet?
Select a betting market using the game dedicated menu.
For each selection, a short description and the corresponding odds are visible. Pick one of the offered markets.
Enter the bet amount in the bet slip using the field “Stake”.
Press the “Place bet” button to register the bet. A message is displayed to confirm that the bet has been registered.
The winnings are calculated by multiplying the stake by the odds.
The outcomes can be found at the end of each event.
The results of the wagers are displayed in the section “Bets History”.
How to see the results?
Select the section “Bets History” of the game dedicated menu.
Select a ticket.
The ticket results are displayed as a list where the following information is provided:
○ Ticket ID
○ Date & Time
○ Stake
○ Win
○ Status
○ Event
○ Market
○ Selection
○ ODDs
○ Results
○ Stake
○ Win
○ Status
○ Credit Transaction
Game sequence
The game sequence is composed of the following parts:
Place your bets. Betting markets, competitors rating and stats are available to place bets.
Video of the race. A video of the race is displayed.
Results. Bets are settled and the result of the race is displayed.
Betting Opportunities
Win : The selected competitor will win the race.
Place : The selected competitor will finish first or second in the race.
Exacta: The two selected competitors will finish in the first two places (in exact order).
Quinella: The two selected competitors will finish in the first two places (in any order).
Even/Odd : Predict if the number of the winning competitor will be odd or even.
Over/Under: Predict if the number of the winning competitor will be over or under 2.5.
Glossary
Odds: Numerical expression determined by the operator, which is multiplied by the amount of the player’s stake to calculate the winnings.
Stake: Amount of money you bet.
Special cases
Cancellations
The bets, tickets and draws can be cancelled due to :
● Technical failures : Internet connection problems, system failure...
In these cases, the related bets are marked as void and the tickets are refunded in full.
*All malfunctions void all pays.
Motorbikes
How to play
General description
Frequency. This is a Scheduled game and the video of the race will start at the pre-scheduled time. The bets can be placed up to 10 second before the race starts.
Minimum and Maximum bet. Each market has a Minimum and Maximum bet amount. These amounts will be shown if the Stake entered is less than the Minimum required or more than the Maximum permitted.
Single bets: This is to place a bet on a single event selection. If the result is successful, the prize will be the result of multiplying the stake by the Odds.
Maximum payout. Each market has a Maximum payout amount. This amount will be shown if the payout of the selection exceeds the Maximum permitted.
Odds. This game offers Odds in the following formats: Decimal, Fractional, American, Hong
Kong, Malaysian and Indonesian.
Game description
Motorbikes is a virtual race game based on pre-recorded videos. 6 bikers are picked from a pool. The first, second and third ranking positions are determined by the system, and bets can be placed on markets depending on that information.
3. Game rules
1 The number of bikers is 6.
2 The first, second and third positions are determined by the system using an RNG and the rating of the bikers.
How to place a bet?
Select a betting market using the game dedicated menu.
For each selection, a short description and the corresponding odds are visible. Pick one of the offered markets.
Enter the bet amount in the bet slip using the field “Stake”.
Press the “Place bet” button to register the bet. A message is displayed to confirm that the bet has been registered.
The winnings are calculated by multiplying the stake by the odds.
The outcomes can be found at the end of each event.
The results of the wagers are displayed in the section “Bets History”.
How to see the results?
Select the section “Bets History” of the game dedicated menu.
Select a ticket.
The ticket results are displayed as a list where the following information is provided:
○ Ticket ID
○ Date & Time
○ Stake
○ Win
○ Status
○ Event
○ Market
○ Selection
○ ODDs
○ Results
○ Stake
○ Win
○ Status
○ Credit Transaction
Game sequence
The game sequence is composed of the following parts:
Place your bets. Betting markets, bikers rating and stats are available to place bets.
Video of the race. A video of the race is displayed.
Results. Bets are settled and the result of the race is displayed.
Betting Opportunities
Win: The selected biker will win the race.
Place: The selected biker will finish first or second in the race.
Show: The selected biker will finish first, second or third in the race.
Exacta: The two selected bikers will finish in the first two places (in exact order).
Quinella: The two selected bikers will finish in the first two places (in any order).
Trifecta: The three selected bikers will finish in the first three places (in exact order).
Even/Odd: Predict if the number of the winning biker will be odd or even.
Over/Under: Predict if the number of the winning biker will be over or under 3.5.
Glossary
Odds: Numerical expression determined by the operator, which is multiplied by the amount of the player’s stake to calculate the winnings.
Stake: Amount of money you bet.
Special cases
Cancellations
The bets, tickets and draws can be cancelled due to :
● Technical failures : Internet connection problems, system failure...
In these cases, the related bets are marked as void and the tickets are refunded in full.
*All malfunctions void all pays.
Horses
How to play
General description
Frequency. This is a Scheduled game and the video of the race will start at the pre-scheduled time. The bets can be placed up to 10 second before the race starts.
Minimum and Maximum bet. Each market has a Minimum and Maximum bet amount. These amounts will be shown if the Stake entered is less than the Minimum required or more than the Maximum permitted.
Single bets: This is to place a bet on a single event selection. If the result is successful, the prize will be the result of multiplying the stake by the Odds.
Maximum payout. Each market has a Maximum payout amount. This amount will be shown if the payout of the selection exceeds the Maximum permitted.
Odds. This game offers Odds in the following formats: Decimal, Fractional, American, Hong
Kong, Malaysian and Indonesian.
Game description
Horses is a virtual race betting game based on pre-recorded videos. 6 horses are picked from a pool. The first, second and third ranking positions are determined by the system, and bets can be placed on markets depending on that information.
Game rules
1 The number of horses is 6.
2 The first, second and third positions are determined by the system using an RNG and the rating of the horses.
How to place a bet?
Select a betting market using the game dedicated menu.
For each selection, a short description and the corresponding odds are visible. Pick one of the offered markets.
Enter the bet amount in the bet slip using the field “Stake”.
Press the “Place bet” button to register the bet. A message is displayed to confirm that the bet has been registered.
The winnings are calculated by multiplying the stake by the odds.
The outcomes can be found at the end of each event.
The results of the wagers are displayed in the section “Bets History”.
How to see the results?
Select the section “Bets History” of the game dedicated menu.
Select a ticket.
The ticket results are displayed as a list where the following information is provided:
○ Ticket ID
○ Date & Time
○ Stake
○ Win
○ Status
○ Event
○ Market
○ Selection
○ ODDs
○ Results
○ Stake
○ Win
○ Status
○ Credit Transaction
Game sequence
The game sequence is composed of the following parts:
Place your bets. Betting markets, horses rating and stats are available to place bets.
Video of the race. A video of the race is displayed.
Results. Bets are settled and the result of the race is displayed.
Betting Opportunities
Win: The selected horse will win the race.
Place: The selected horse will finish first or second in the race.
Show: The selected horse will finish first, second or third in the race.
Exacta: The two selected horses will finish in the first two places (in exact order).
Quinella: The two selected horses will finish in the first two places (in any order).
Trifecta: The three selected horses will finish in the first three places (in exact order).
Even/Odd: Predict if the number of the winning horse will be odd or even.
Over/Under: Predict if the number of the winning horse will be over or under 3.5.
Glossary
Odds: Numerical expression determined by the operator, which is multiplied by the amount of the player’s stake to calculate the winnings.
Stake: Amount of money you bet.
Special cases
Cancellations
The bets, tickets and draws can be cancelled due to :
● Technical failures : Internet connection problems, system failure...
In these cases, the related bets are marked as void and the tickets are refunded in full.
*All malfunctions void all pays.
Greyhounds
How to play
General description
Frequency. This is a Scheduled game and the video of the race will start at the pre-scheduled time. The bets can be placed up to 10 second before the race starts.
Minimum and Maximum bet. Each market has a Minimum and Maximum bet amount. These amounts will be shown if the Stake entered is less than the Minimum required or more than the Maximum permitted.
Single bets. This is to place a bet on a single event selection. If the result is successful, the prize will be the result of multiplying the stake by the Odds.
Maximum payout. Each market has a Maximum payout amount. This amount will be shown if the payout of the selection exceeds the Maximum permitted.
Odds. This game offers Odds in the following formats: Decimal, Fractional, American, Hong
Kong, Malaysian and Indonesian.
Game description
Greyhounds is a virtual race betting game based on pre-recorded videos. 6 dogs that are picked from a pool. The first, second and third ranking positions are determined by the system, and bets can be placed on markets depending on that information.
Game rules
1 The number of dogs is 6.
2 The first, second and third positions are determined by the system using an RNG and the rating of the dogs.
How to place a bet?
Select a betting market using the game dedicated menu.
For each selection, a short description and the corresponding odds are visible. Pick one of the offered markets.
Enter the bet amount in the bet slip using the field “Stake”.
Press the “Place bet” button to register the bet. A message is displayed to confirm that the bet has been registered.
The winnings are calculated by multiplying the stake by the odds.
The outcomes can be found at the end of each event.
The results of the wagers are displayed in the section “Bets History”.
How to see the results?
Select the section “Bets History” of the game dedicated menu.
Select a ticket.
The ticket results are displayed as a list where the following information is provided:
●
○ Ticket ID
○ Date & Time
○ Stake
○ Win
○ Status
○ Event
○ Market
○ Selection
○ ODDs
○ Results
○ Stake
○ Win
○ Status
○ Credit Transaction
Game sequence
The game sequence is composed of the following parts:
Place your bets. Betting markets, dogs rating and stats are available to place bets.
Video of the race. A video of the race is displayed.
Results. Bets are settled and the result of the race is displayed.
Betting Opportunities
Win: The selected dog will win the race.
Place: The selected dog will finish first or second in the race.
Show: The selected dog will finish first, second or third in the race.
Exacta: The two selected dogs will finish in the first two places (in exact order).
Quinella: The two selected dogs will finish in the first two places (in any order).
Trifecta: The three selected dogs will finish in the first three places (in exact order).
Even/Odd: Predict if the number of the winning dog will be odd or even.
Over/Under: Predict if the number of the winning dog will be over or under 3.5.
Glossary
1. Odds: Numerical expression determined by the operator, which is multiplied by the amount of the player’s stake to calculate the winnings. 2. Stake: Amount of money you bet.
9. Special cases
Cancellations
The bets, tickets and draws can be cancelled due to :
● Technical failures : Internet connection problems, system failure...
In these cases, the related bets are marked as void and the tickets are refunded in full.
*All malfunctions void all pays.
*All malfunctions void all pays.
Instant Sports – Football
Football League
How to Play
General description
Each team has to play every other team in the league home and away over the course of a full season. These games are played over a number of (fictional) weeks, so that in each week a different set of games are played.
Frequency. This is an Instant game so the video of the matches will start immediately after the bets have been placed and registered. In addition to being able to view the match or matches where the Users have placed a bet, they are also able to view all the football videos that are happening at any one time.
Single bets. This is to place a bet on a single event selection. If the result is successful, the prize will be the result of multiplying the stake by the Odds.
System and Combi bets: Football League permits the placement of combination and system bets. It’s possible to place bets on more than one selection simultaneously. A system bet is a group of simultaneous combination bets covering all possible combinations of selections.
Maximum payout. Each market has a Maximum payout amount. This amount will be shown if the payout of the selection exceeds the Maximum permitted.
Minimum and Maximum bet. Each market has a Minimum and Maximum bet amount. These amounts will be shown if the Stake entered is less than the Minimum required or more than the Maximum permitted.
Odds. This game offers Odds in the following formats: Decimal, Fractional, American,
Hong Kong, Malaysian and Indonesian.
Game description
League on Demand offers the possibility to bet on a series of Football matches. The football matches are virtuals and represented using computer graphics. Events are unique per user and the player triggers the event result generation.
Game rules
1. Each league has an even number of teams.
2. The matches are grouped into match days or weeks.
3. For each week’s matches, teams are paired in such a way that, at the end of the league, each of the teams will have matched up against each of the opposing teams twice: one match at home and one away.
4. Single, combination and system bets are also available.
5. The winnings are calculated by multiplying the stake by the odds.
How to place a bet?
Select a betting market using the betting user interface.
To see different odds and team pairing, press the “Skip Week” button.
When at least one selection is done, the bet slip will be enabled.
By default, the greater combination group will be displayed. Press “Others” to display other combinations.
Enter the bet amount in the bet slip using the fields next to the combination description:
Type in the textbox field,
○ or click on the chips to increase the amount.
Press “Place Bet” to validate the stake
It’s possible to remove a selection at any moment by pressing the (x) button.
It’s possible to clear all the selections at any moment by pressing the trash bin icon.
The “Stake mode” can be selected:
Stake per bet: the amount is multiplied by the number of selections in the combination
○ Split stake: the amount is divided by the number of selections in the combination
Press the “Place bet” button to register the ticket.
A confirmation message pops up, the player can:
Press “Start” to close the bets and trigger the event visualisation, or
○ Press the button “Add more bets” to go back to the betting interface,
If the player kicks off, a message is displayed to confirm that the ticket has been registered and the live page will be displayed to watch the matches and the potential winnings updated in real time. At any moment the player can:
Skip to the results
○ Select a specific match
How to see the results?
Select the tab “Bet History” of the dedicated game menu.
You can select one of any bets that show in the list and the screen will expand to show the specific information about the bet:
Ticket ID
Date & Time
Stake
Win
Status
Event
Market
Selection
ODDs
Results
Stake
Win
Status
Credit Transaction
Game sequence
The game sequence is composed of the following parts:
Place your bet, The players can do their selections and place the bets.
Event visualisation: The week is playing and the players can watch the desired match. During the playing, the players will see the status of their bets updating in real-time.
Results : The results are displayed and the bets are settled.
Betting Opportunities
Match result (1X2): Also known as 1X2. A bet to predict whether the home team will win, the away team will win or there will be a draw.
Double Chance: A bet on two out of three possible events.
Half Time / Full Time:Predict the Half Time Result AND the Full Time Result. Eg Home Winning Half Time AND Home Win Full Time (1/1) or Draw Half Time AND Away Win Full Time (X/2).
Goal Goal/No Goal: A bet to predict whether at least one of the teams will not score on a full football match. Own goals also count.
Over/Under: A bet to predict whether there will be goals over or under a specific amount.
1X2 + Over/Under: A bet to correctly predict BOTH the Match Result (1x2) AND if the total goals scored by both teams combined is more or less than the spread specified. Both parts must be correct for the bet to win.
Total Goals:The exact number of goals scored by BOTH teams COMBINED in the match.
Correct Score: The exact final score of BOTH teams at the end of the match.
Multigoal: A bet on the number of goals to be scored on a football match to fall within a range. Own goals also count.
Asian Handicap: A handicap of goals is given to both teams and then is applied to the margin of victory at full time. Two options are available to take the team with plus handicap or the team with a negative handicap.
Handicap Over/Under: Will Total match goals be Over OR Under the Specified level. The specified level can be in whole goals or parts of a goal.
Glossary
Odds: Numerical expression determined by the operator, which is multiplied by the amount of the player’s stake to calculate the winnings.
Markets: The betting opportunities.
4. Stake: Amount of money you bet.
Special Cases
Cancellations
The bets, tickets and draws can be cancelled due to :
● Technical failures : Internet connection problems, system failure...
In these cases, the related bets are marked as void and the tickets are refunded in full.
*All malfunctions void all pays.
Global Bet
Football League
The Football League is a championship series where all teams play each other twice in a home and away format. The number of teams in a championship varies depending on the league. A single game is played on the main screen while others are running in parallel at the same time. Players can bet on every game enabling them to place combination bets.
Bet Types
Global Bet offers various bet types enabling players to place multiple bet combinations. Each type has unique conditions to win the bet; the table below explains how these bet types work.
Main o Winner o Double Chance o Goal/No Goal o Over / Under 2.5
Total Goals
Over/Under
Home Over/Under
Away Over/Under
1X Over/Under 1.5
1X Over/Under 2.5
Horses
The Horses game is a virtual race with 6 to 8 competing horses. Players can bet from 9 different bet types ranging from simple single bet to complex combinations.
Bet Types
Global Bet offers a wide variety of betting types, providing players more options to choose from. Each bet type has unique conditions to win the game; the table below explains how these bet types work and how players win.
Winner
Place
Show
Over / Under 3.5
Even / Odd
Multi | Rev
Forecast
Quinella
Tricast
Dogs
The Dogs game is a virtual race with 6 to 8 competing dogs. Players can bet from 9 different bet types ranging from simple single bet to complex combinations.
Bet Types
Global Bet offers a wide variety of betting types, providing players more options to choose from. Each bet type has unique conditions to win the game; the table below explains how these bet types work and how players win.
Winner
Place
Show
Over / Under 3.5
Even / Odd
Multi | Rev
Forecast
Quinella
Tricast
Camels
The Camels game is a virtual race with 6 to 8 competing camels. Players can bet from 9 different bet types ranging from simple single bet to complex combinations.
Bet Types
Global Bet offers a wide variety of betting types, providing players more options to choose from. Each bet type has unique conditions to win the game; the table below explains how these bet types work and how players win.
Winner
Place
Show
Over / Under 3.5
Even / Odd
Multi | Rev
Forecast
Quinella
Tricast
Speedway
The Speedway game is a motorcycle race with 4 competing racers. Players can select from 8 different bet types to win the game.
Bet Types
Global Bet offers a wide variety of betting types, providing players more options to choose from. Each bet type has unique conditions to win the game; the table below explains how these bet types work and how players win.
Winner
Place
Over /Under 2.5
Even / Odd
Forecast
Quinella
Tricast
The Supercars game is a virtual race with 6 competing racers. Players can select from 9 different bet types to win the game.
Bet Types
Global Bet offers a wide variety of betting types, providing players more options to choose from. Each bet type has unique conditions to win the game; the table below explains how these bet types work and how players win.
Winner
Place
Show
Over / Under 3.5
Even / Odd
Multi | Rev
Forecast
Quinella
Tricast
These terms and conditions govern your participation in any “Free Bet” or “Free Ticket” promotions offered by the Company. If you do not agree with these terms and conditions, you are not permitted to participate in such promotions and you should not accept any Free Bet offered by us.
Definitions:Your Account: This is the account that you registered with the Company. This account will consist of both your Cash balance and your Free Bet balance.
Free Bet: the Company runs various promotions which may offer “free bets.” Any Free Bet that you qualify for will be added to your Free Bet balance, and can be used to place wagers.
Free Ticket: the Company runs various promotions which may offer “free tickets.” Any Free Ticket that you qualify for will be added to your Free Ticket balance, and can be used to place wagers. Free Tickets may only be used on Jackpot and Bonanza coupons.
Cash: This balance is the cash in your Account, and can be used to place wagers.
- A Free Bet and Free Ticket can only be used to place wagers, and cannot be transferred, substituted or exchanged. Any available Free Bet balance cannot be withdrawn.
- The Company’s general Terms and Conditions shall apply to all interactions with the Company, and must be read in conjunction with all other terms and conditions relating to promotions. In the event of a conflict between these Free Bet Terms and Conditions and the Company’s general Terms and Conditions, the Company’s general Terms and Conditions shall prevail.
- A Free Bet is available for a maximum of 180 days from the date that the Free Bet was credited to your Company Account. If not used, your Free Bet will automatically expire after 180 days and will be removed from your Company Account (unless specified otherwise in specific promotional terms).
- A Free Ticket is available for as long as the coupon for which it was awarded is open.
- Any Free Bet balance must be used in its entirety as a single bet. This single bet can include single selections or multiple selections in one bet.
- Should the Free Bet be placed on a selection that is later voided, the original Free Bet wagered amount will be returned to the your Company Account.
- Should the Free Ticket be placed on a coupon that is voided/cancelled. The Free Ticket will not be returned to the players account. It is at the Company’s discretion that another Free Ticket be awarded to the customer.
- The Free Bet and Free Ticket is non-refundable and the Free Bet wagered amount is not included in any winnings. Only the winnings will be paid to your Company Account.
Example:
If you wager Tsh 2 using your Free Bet, with odds of 4.0, the potential return would be Tsh 8, since the GHS 2 wagered is a Free Bet credited to your Company Account by the Company, only the winnings of GHS 6 will be added to your Company Account.
- The maximum return on any Free Bet is Tsh 1,500,000.00
- The Maximum return of a Free Ticket is limited to the maximum potential return of the coupon that the Free Ticket is placed.
- If you make a withdrawal, any Free Bet balance you have available will be forfeited.
- Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Using a combination of bets which include both a Free Bet and Cash on the same event to place equal, zero or low margin or hedge bets, shall all be considered irregular gaming for free bet requirement purposes. In the interests of fair gaming, should the Company deem that irregular game play has occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings.
- Your total account balance consists of a Cash balance, Free Bet balance and a Free Ticket Balance. Withdrawals cannot be made from the Free Bet and Free Ticket balance, but the Free Bet and Free Ticket
Should you require any clarification or advice regarding these Terms, please contact Customer Support.
The user (a “User”, “you” or “your”) of the Betway site (the “Website”) agrees and consents to the following terms and conditions with Betway (“Betway”, “us”, “we”) in respect of their use of the Website (the “Terms”).
Part I: User Profile AgreementUsers will be asked to create a public profile for specific Betway products in order to share content and visualize progress related to our products.
A User’s profile name must differ from their Betway account username.
A User’s profile may be shown to other Users in other areas of the Video (as defined in Part II below) product as well as marketing communications to other Users.
Betway may require Users to change their User profile or pictures in certain cases, for example, where the name is offensive or promotes a commercial venture. The requirement to change a User profile or picture will be determined at Betway’s sole discretion, and if requests are ignored, Betway may unilaterally change a User profile and/or profile picture and/or delete your profile. In the event of you creating a profile that is offensive or in breach of these Terms, you may be excluded from future use of the Website or any of its functions outlined in these Terms.
You understand that all content made available on the Website by a User (“User Content”), including but not limited to User Social Content (as defined in part II below), profile information and communications with other Users, whether privately transmitted or made publicly available, is the sole responsibility of the person from which such User Content originated. This means that you, not Betway, are entirely responsible for all User Content that you upload, post, share, email, transmit, or otherwise make available via the Website. Under no circumstances will Betway be liable in any way for any User Content.
You acknowledge that Betway may or may not pre-screen User Content, but that Betway and its designees have the right (but not the obligation) in their sole discretion to pre-screen, refuse, permanently delete, undelete, modify, use and/or move any User Content available via the Website. Without limiting the foregoing, Betway and its designees shall have the right to remove any User Content that violates these Terms or is otherwise objectionable, in Betway's sole discretion. You understand that by using the Website, you may be exposed to User Content that you may consider to be offensive or objectionable. You agree that you must evaluate, and bear all risks associated with, the use or disclosure of any User Content. You further acknowledge and agree that you bear the sole risk of reliance on any content available on or through the Website.
You acknowledge that upon accepting these Terms that your profile will be always available unless it is requested by you that your account is deleted. If you wish to delete your User profile, you must contact Betway customer support and from there the process will begin for account removal – this will take a minimum of 72 hours, however it may take considerably longer.
With respect to User Content you submit or otherwise make available on or to the Website, you grant Betway an irrevocable, fully sub-licensable, perpetual, worldwide, royalty-free, non-exclusive license to use, monitor, log, record, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such User Content (in whole or in part), and to incorporate such User Content into other works, in any format or medium now known or later developed on any website Betway see fits to use such User Content. You acknowledge that Betway may monitor, log and/or record all User Content for purposes of ensuring compliance with these Terms and/or any applicable laws.
You are solely responsible for your interactions with other Users of the Website. Betway reserves the right but has no obligation, to monitor disputes between you and other such Users.
Part II: User Social Content AgreementUsers who wish to utilize the functions of the Website and the Platform (the “Services”), including (but not limited to) (i) uploading video content (a “Video”) relating to a bet that they have made on the Website, (ii) enabling the comments function on the betting market or feed and/or, Videos, (“Comments”), and (iii) and/or other features as Betway may enable from time to time (the “Features”) (the Video, Comments and Features together, the “User Social Content”), agree and consent to the terms and conditions contained in this Part II.
Upon agreeing and consenting to these terms, the User will have the ability to (amongst other things):
- Create and share their User Social Content;
- View other User’s User Social Content;
- hare their User Social Content and other User’s User Social Content on other social media channels or other mediums;
- Share their feed content on other social media channels or other mediums;
- Use other features and functionality that may from time to time be added to the User Social Content.
To use the Video upload service a User must have:
- Registered an account and verified their identity;
- Placed a sports bet;
- Create a User profile that will be associated to their account and agree and consent to the User Profile Agreement (as set out in Part I above);
- Agreed and consented to the terms and conditions of the User Social Content Agreement.
- Upon accepting the User Profile Agreement and User Social Content Agreement a User can create or upload a video via the Video upload service to the “Betway Clips” Video content platform (the “Platform”) which will be reviewed by our moderators via a moderating tool and approved once the content is deemed acceptable. We review content both by means of technology and human moderators. We also review content reactively, for example on receipt of a notice from users or authorities. We may prevent upload of content and remove or restrict access to content if it is in breach of the section of these Terms called Unacceptable Video Content. By agreeing to these Terms, you confirm that you have read the section below on Unacceptable Video Content;
- Once a Video has been approved the content will be published on the feed for other Users to view, access and comment on, and the publishing User will be able to share the content via other platforms. For more information on where this can be published, please read the relevant section below.
You agree to defend, indemnify, and hold harmless Betway, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents and advisors from any and all claims, liabilities, costs, damages, losses and expenses (including, but not limited to, attorneys’ fees and expenses) arising out of or in connection with (i) you uploading a Video via our Video upload service; (ii) any Comments made by you which (in our sole discretion) breach or violate these Terms and/or (iii) any breach by you (or any user of your account for any of the Services) of these Terms, including but not limited to:
- a breach of your obligations, representation and warranties;
- any unsolicited or unauthorized advertising, solicitations, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other prohibited form of solicitation;
- any material which does or may infringe any copyright, trademark, or other intellectual property of any other person;
- any material which infringes privacy or personality rights of any other person or deceased person;
- any material which is defamatory of any person, obscene, offensive, pornographic, hateful or inflammatory;
- any material that would constitute, encourage, or provide instructions for a criminal offence, dangerous activities, or self-harm.
Limitations to the Services: We strive to offer the Service without significant interruptions and to improve the Service continuously. However, it may occur that the Service is completely or partially unavailable for certain periods of time for reasons of planned or unplanned downtime, for maintenance or in case of technical difficulties. Betway hereby expressly excludes any liability for downtime or interruption in the Service, howsoever caused.
Use of this Service
- Users of the Service may be permitted to upload, post or transmit or otherwise make available content through the Service including, without limitation, any text, photographs, User Videos, Comments, sound recordings and the musical works embodied therein (including videos that incorporate locally stored sound recordings from the Users’ personal music library and ambient noise) uploaded to, or otherwise made available through, the Service.
- Users of the Service may also overlay music, graphics, stickers and other mediums.
- Whenever Users of the Service access or use our feature that allows Users to upload or transmit User Social Content through the Service, Users may also choose to upload or transmit another User’s content, on sites or platforms hosted by third parties. If Users decide to do this, Users must comply with their content guidelines as well as with the standards set out in these Terms. By doing this Users must warrant that any such contribution does comply with those standards, and Users will be liable to us and indemnify us for any breach of that warranty. This means Users will be responsible for any loss or damage we suffer because of Users’ breach of warranty.
- Any User Social Content will be considered non-confidential. Users must not post any User Social Content on or through the Service or transmit to us any User Social Content that Users consider to be confidential or proprietary to any other person. When Users submit User Social Content through the Service, Users agree and represent that Users own that User Social Content, or Users have received all necessary permissions (including any necessary licenses), clearances from, or are authorized by, the owner of any part of the content to submit such User Social Content to the Service, to transmit it from the Service to other third party platforms, and/or to otherwise make any use of such User Social Content on or through the Service.
- If Users only own the rights in and to a sound recording, but not to the underlying musical works embodied in such sound recordings, then Users must not upload or otherwise make available such sound recordings through the Service unless Users have all permissions (including any necessary licenses), clearances from, or are authorized by, the owner of any part of the content to submit it to the Service.
- Except as expressly provided otherwise in these Terms, Users or the owner of their User Social Content still own the copyright and any other intellectual property rights in User Social Content sent to us, but by submitting User Social Content via the Services, Users hereby grant (i) to us and our affiliates, agents, services providers, partners and other connected third parties an unconditional irrevocable, non-exclusive, royalty-free, fully transferable (including sub-licensable), perpetual worldwide license to use, modify, adapt, reproduce, make derivative works of, publish and/or transmit, and/or distribute and to authorize other Users of the Services and other third-parties to view, access, use, download, modify, adapt, reproduce, make derivative works of, publish and/or transmit a User’s Content in any format and on any platform, either now known or hereinafter invented; (ii) to other Users of the Service an unconditional irrevocable, non-exclusive, royalty-free, perpetual worldwide licence to use, modify, adapt, reproduce, make derivative works of, download, publish and/or transmit, and/or distribute some or all of Users’ Content in any format and on any platform, either now known or hereinafter invented for the purpose of generating other User Social Content or viewing User Social Content for entertainment or other private, non-commercial purposes.
- Users further grant us and our affiliates, agents, services providers, partners and other connected third parties a royalty-free license to use a User’s profile, image, voice, and likeness to identify you as the source of any of your User Social Content.
- Betway reserves the right at any time in its sole discretion and without cause to remove any videos that are published.
- access or use the Service if you are not 18 years old or older, or if you are otherwise unable to agree to these Terms;
- use the Services in any way that colludes, or seeks to collude, with other users of the Services in a manner contrary to these terms, applicable laws or the Betway “General Rules”.
- use the Services in any way that conflicts with, or circumvents or avoids compliance with, or seeks to circumvent or avoid compliance with, the “General Rules”.
- make copies, modify, adapt, translate, reverse engineer, disassemble, decompile or create any derivative works based on the Service, including any files, tables or documentation (or any portion thereof) or determine or attempt to determine any source code, algorithms, methods or techniques embodied in the Website or Platform or any derivative works thereof unless any such activities are expressly authorized by us in advance;
- distribute, license, transfer, or sell, in whole or in part, any of the Service or any derivative works thereof;
- market, rent or lease the Service for a fee or charge, or use the Website or Platform to advertise or perform any commercial solicitation unless such activities are expressly authorized by us in advance;
- use the Service, without our express written consent, for any commercial or unauthorized purpose, including communicating or facilitating any commercial advertisement or solicitation or spamming;
- interfere with or attempt to interfere with the proper working of the Service, disrupt the Website or Platform, our Website or any networks connected to the Service, or bypass any measures we may use to prevent or restrict access to the Service;
- incorporate the Website or Platform or any portion thereof into any other program or product and, in such case, we reserve the right to refuse service, terminate accounts or limit access to the Services at our sole discretion.
- use any automated system or software, whether operated by a third party or otherwise, to extract any data from the Service for commercial purposes (“screen scraping”);
- impersonate any person or entity, or falsely state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute or otherwise make available emanates from the Service;
- intimidate or harass another, or promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- use or attempt to use another’s account, service or system without authorization from Betway, or create a false identity on the Service;
- use the Services in a manner that may create a conflict of interest for you or us or that undermine the purposes of the Service, such as trading reviews with other Users or writing or soliciting shill reviews;
- use the Service to either intentionally, recklessly or negligently upload, transmit, distribute, store or otherwise make available:
- any material which does or may infringe applicable laws or which infringes someone else’s rights;
- any viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
- Videos cannot be uploaded that links content to promotional offers offered by Betway – this includes Free Bet Offers, such as Money Back Specials or Bet & Gets;
- Videos cannot be uploaded that mention or refer to other gambling operators;
- Videos cannot be uploaded by Users that have placed a Temporary or Permanent Self Exclusion; and
- include Call to Action Terminology (e.g. Bet Now/Play Now) in your videos.
Unacceptable Video content
If the content of one of your video’s contains anything listed below, such video will not be published:
1.Violent extremism
As we do not condone, and seek ways to prevent, violence (whether on the Website or otherwise), we shall not permit User’s to threaten or incite violence, or to promote dangerous individuals or organizations. Should there be a threat to public safety or if a User account is used to in any way encourage or endorse violence (whether on or off the Platform or Website), we may in our sole discretion suspend or ban the relevant account. We may also report any such activity that we identify to law enforcement or any other relevant legal authorities. Furthermore, in order to effectively determine whether any such activity has occurred and protect the integrity of our Website, Platform and its Users, we may view the activities of any such individual outside of the Platform or Website, including (but not limited to) any relevant information from other platforms and information obtained offline, to identify such individuals, organizations or activities on our platform.Threats and incitement to violence
Any activity which promotes or calls for, instructs, or encourages other people to commit violence or related acts shall be considered incitement to violence. We shall not tolerate any incitement to violence, or threats of violence, on our platform.It is prohibited to post, upload, or share:
- intention (whether by way of statement or otherwise) to impose physical harm on an individual or a group;
- messages, statements or images that promote others to commit, or that calls for, physical violence;
- conditional or motivated messages or statements that encourage other individuals or groups of people to commit violence;
- any requests to bring weapons to a specific site or position so as to intimidate or threaten an individual or group with violence;
- advice or information on how to make or use weapons so as to incite violence.
Dangerous individuals and organizations
We shall not permit Users (whether individuals or organizations, including mass murderers, serial killers, rapists, hate groups, criminal organizations, terrorist organizations, and other non-state armed groups that target civilians) on our Website or Platform who promote or participate in violence. We shall remove such Users from our Platform and/or Website.Terrorist organizations
Any non-state actors that threaten violence, use violence, and/or commit serious crimes (such as crimes against humanity) against civilian populations in pursuit of political, religious, ethnic, or ideological objectives shall be considered terrorists or terrorist organizations.Organized hate
Organized hate occurs when individuals and organizations discriminate against people based on protected characteristics, including race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender, gender identity, or immigration status. Activities or actions that incite violence or hatred, dehumanize individuals or groups, or embrace a hateful ideology, shall be considered by us to be discriminatory acts or attacks.Criminal organizations
Organizations which are transnational, national, or local groups that have engaged in serious crimes, including violent crimes (for example homicide, rape, robbery, assault), trafficking (for example human, organ, drug, weapons), kidnapping, financial crimes (for example extortion, blackmail, fraud, money laundering), or cybercrime, shall be considered by us to be criminal organizations.It is prohibited to post, upload, or share:
- any content that praises, promotes, glorifies, or supports dangerous individuals and/or organizations;
- any content that encourages participation in, or intends to recruit individuals to, dangerous organizations;
- any content with names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, or other objects meant to represent dangerous individuals and/or organizations.
Hateful behavior
Betway is a diverse and inclusive community that has no tolerance for discrimination. We shall therefore not permit content on our Platform or Website that contains hate speech or involves hateful behaviour, and we shall remove it from our Platform and/or Website. Furthermore, we shall suspend or ban accounts that engage in, or are associated with, hate speech violations off the Platform or Website.Attacks on the basis of protected attributes
We determine hate speech or behavior to be content that attacks, threatens, incites violence against, or otherwise dehumanizes an individual or a group on the basis of the following protected attributes:- Race;
- Ethnicity;
- National origin;
- Religion;
- Caste;
- Sexual orientation;
- Sex;
- Gender;
- Gender identity;
- Serious disease;
- Disability; or
- Immigration status.
It is prohibited to post, upload, or share:
- Hateful content related to an individual or group, including:
- insinuating or claiming (expressly or otherwise) that they are physically, mentally, or morally inferior;
- promoting, calling for or justifying violence against them;
- insinuating or claiming (expressly or otherwise) that they are criminals;
- referring to them as animals, inanimate objects, or other non-human entities;
- promoting, calling for or justifying exclusion, segregation, or discrimination against them;
- Content that depicts harm inflicted upon an individual or a group on the basis of a protected attribute.
Slurs
Slurs are defined as offensive or derogatory terms that are intended to disparage an ethnicity, race, or any other protected attributes listed above. We shall remove all slurs from the Platform and Website, unless the terms are reappropriated, used self-referentially (e.g., in a song), or do not disparage. Users must refrain from posting, uploading or sharing any content that uses or includes slurs.Hateful ideology
Hateful ideologies demonstrate clear hostility toward individuals or groups of individuals because of their protected attributes. Such hateful ideologies are not supported by the inclusive and supportive community nature of our Platform, and accordingly we shall remove content that promotes them.
It is prohibited to post, upload, or share:
- Content that praises, promotes, glorifies, or supports any hateful ideology;
- Content that contains names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, or other objects related to a hateful ideology;
- Content that denies well-documented and violent events have taken place affecting groups with protected attributes;
- Claims of supremacy over a group of people with reference to other protected attributes;
- Conspiracy theories used to justify hateful ideologies.
Illegal activities and regulated goods
Betway aims to ensure that it does not enable any activities that violate or are not in conformity with applicable laws or regulations. We therefore do not permit the trade, sale, promotion, and use of certain regulated goods, nor the illustration, depiction, promotion, or facilitation of criminal activities, including but not limited to human exploitation.
We may remove any content if, in our sole discretion, it relates to any subject matter, activity or good that is regulated or illegal in an applicable jurisdiction or in the majority of an applicable region or world, even if the relevant subject matter, activities or goods are legal in the jurisdiction of posting.
Criminal activities
Criminal activities denote a broad variety of acts which constitute a crime in a particular jurisdiction and accordingly are punishable by law, including theft, assault, human exploitation, counterfeiting, and other harmful behavior. We shall remove content from our Platform and Website that promotes or enables criminal activities so as to prevent such behavior from being normalized, imitated, or facilitated.
It is prohibited to post, upload, or share:
- Content that illustrates, supports or promotes acts of physical harm, such as assault or kidnapping;
- Content that risks the safety of others, including swatting;
- Content that illustrates, supports or promotes any form of human exploitation, including (but not limited to) human smuggling, bonded labor, domestic servitude, sex trafficking, or prostitution;
- Content that illustrates, supports or promotes the poaching or illegal trade of wildlife;
- Content that facilitates or offers the purchase, sale, trade, or solicitation of unlawfully acquired or counterfeit goods; or
- Content that advises or provides instructions on how to conduct criminal activities.
Weapons
We do not permit the illustration, depiction, promotion, or trade of firearms, ammunition, firearm accessories, or explosive weapons. Furthermore, we shall also not permit the illustration, depiction or promotion of instructions on how to manufacture such weapons. Notwithstanding this, any content which forms part of a museum's collection, is worn or held by a police officer, displayed in a military parade, or used in a safe and controlled environment such as a shooting range, may be allowed.
It is prohibited to post, upload, or share:
- Content that illustrates or depicts firearms, firearm accessories, ammunition, or explosive weapons;
- Content that offers the purchase, sale, trade, or solicitation of firearms, accessories, ammunition, explosive weapons, or instructions on how to manufacture them;
·Content that illustrates or depicts drugs, controlled substances, alcohol, and tobacco; or
- Content that illustrates or depicts the trade of tobacco and alcohol products.
- Content that illustrates, supports or promotes drugs, drug consumption, or encouraging others to make, use, or trade drugs or other controlled substances;
- Content that offers the purchase, sale, trade, or solicitation of drugs or other controlled substances, alcohol or tobacco products (including vaping products);
- Content that disseminates information on how to buy illegal or controlled substances;
- Content that illustrates, shows or promotes the making of illicit alcohol products; or
- Content that illustrates, supports or promotes the misuse of legal substances, or provides instructions on how to make intoxicating homemade substances.
Frauds and scams
We shall not permit anyone who exploits our Platform or Website to take advantage of the trust of Users and thereby cause financial or personal harm. We shall remove content that is deceitful or deceives people so as to obtain an unlawful financial or personal advantage, including schemes to defraud individuals or steal assets.
It is prohibited to post, upload, disseminate or share:
- Content that illustrates, supports or promotes phishing;
- Content that illustrates, supports or promotes Ponzi, multi-level marketing, or pyramid schemes;
- Content that illustrates, supports or promotes investment schemes with promise of high returns, fixed betting, or any other types of scams.
Privacy, personal data, and personally identifiable information (PII)
Content that violates the confidentiality of personal data or personally identifiable information (e.g., social security information) is prohibited on the Platform and Website. We shall remove content from the Platform and Website that illustrates personal data or personally identifiable information (PII).
It is prohibited to post, upload, or share:
- Content that contains personal data or personally identifiable information (PII); or
·Violent and graphic content.
The Platform and Website accommodates and promotes creativity, however it does not condone shock-value or violence. Content that is gratuitously shocking, graphic, sadistic, or gruesome or that promotes, normalizes, or glorifies extreme violence or suffering is prohibited on our Platform and Website. Should there be a threat to public safety emanating from a User or an account, we shall suspend, close or ban the account and/or User and, if in our view necessary, we shall report it to relevant legal authorities.
It is prohibited to post, upload, or share:
- Content of humans that illustrates or shows:
- violent or graphic deaths or accidents;
- dismembered, mutilated, charred, or burned human remains;
- gore in which an open wound or injury is the core focus; or
- real-world physical violence, fighting, or torture;
- Content of animals that illustrates or shows:
- the slaughter or other non-natural death of animals;
- dismembered, mutilated, charred, or burned animal remains;
- animal cruelty and gore.
Suicide
We shall remove content that depicts or illustrates suicide, attempted suicide, suicidal ideation, a person engaging in behavior or intending to engage in behavior that is likely to lead to self-inflicted death or which may encourage participation in other self-injurious behavior. Any form of content that promotes, normalizes, or glorifies suicide, provides instructions for suicide, or posts that portray a suicide as heroic or honorable, is prohibited.
It is prohibited to post, upload or share:
- Content that provides instructions for suicide;
- Content that illustrates, shows, promotes, normalizes, or glorifies suicide; or
- Suicide games, dares, pacts, or hoaxes.
Self-harm and eating disorders
Imagery that depicts or encourages self-harm behavior, or that promotes eating habits that are likely to cause adverse health, regardless of the intention of posting it, is prohibited. Content that may encourage or normalize acts that are likely to lead to physical self-inflicted injury shall be removed.
It is prohibited to post, upload or share:
- Content that illustrates, shows, promotes, normalizes, or glorifies self-harm or eating disorders;
- Content that provides instructions on how to engage in self-harm or eating disorders;
- Self-harm or eating disorder games, dares, pacts, or hoaxes;
- Content that illustrates, shows, promotes, normalizes, or glorifies eating disorders or other dangerous weight loss behaviors associated with eating disorders.
Dangerous acts
Acts conducted in a non-professional context or without the necessary skills and safety precautions that may lead to serious injury or death for the User or the public are considered to be risky activities or other dangerous behavior. Content that depicts, promotes, normalizes, or glorifies such behavior, including amateur stunts or dangerous challenges, is prohibited on our Platform and Website.
It is prohibited to post, upload, or share:
- Content showing the inappropriate use of dangerous tools, vehicles, or objects;
- Content that illustrates, shows or promotes ingesting substances that are not meant for consumption or could lead to severe harm; or
- Dangerous games, dares, or stunts that may lead to injury.
Harassment and bullying
We support and promote an inclusive community and personal freedom of expression without fear of abuse. We shall not accept or tolerate if our Users are shamed, bullied, or harassed. We reserve the right to remove content from our Platform and Website which in our view is deemed to be abusive content.
2.Abusive behavior
We shall remove all content which in our view are expressions of abuse, including threats or degrading statements intended to mock, humiliate, embarrass, intimidate, or hurt an individual. This prohibition includes with regards to a User’s use of any Betway features (including, but not limited to, pursuant to the Platform or Website). To facilitate discussion or dialogue in areas of public interest, we shall tolerate comments which may be construed to criticize public figures; however, any materially abusive behavior (even if against public figures) shall be prohibited.It is prohibited to post, upload, or share:
- Content that unjustly ridicules another individual, or disparages an individual on the basis of personal features such as intellect, appearance, personality traits, or hygiene;
- Content that promotes coordinated harassment;
- Content that disparages victims of violent tragedies;
- Content that shows or illustrates willful harm or intimidation, such as cyberstalking or trolling;
- Content that celebrates or supports death, serious disease, or other serious harm being befalling an individual or public figure.
3.Sexual harassment
Sexual harassment refers to unwanted or inappropriate sexual behavior inflicted on another individual or group of individuals. We do not allow content, including comments or advances, that sexually harasses others, regardless of User's intent, as such actions can cause great distress to targeted individuals.It is prohibited to post, upload, or share:
- Content that attempts to make unwanted sexual contact;
- Content that simulates sexual activity with another User, either verbally, in text (including emojis), or through the use of any in-app features;
- Content that ridicules or disparages another person's sexual activity;
- Content that changes, adapts or morphs an image of another individual to portray or imply sexual suggestiveness or engagement in sexual activity;
- Content that reveals, or threatens to reveal a person's private sexual life, including threats to publicize digital content, sexual history, and names of previous sexual partners; or
- Content that exposes, or threatens to expose, a person's sexual orientation without their consent or knowledge.
Threats of hacking, doxxing, and blackmail
Threatening to hack or dox with an intent to harass or blackmail another individual is harmful and not condoned by us. Doxxing is the act of collecting and publishing personal data or personally identifiable information (PII) for malicious purposes. Such online behaviors are considered by us to be forms of abuse, and are prohibited from our Platform and Website.
It is prohibited to post, upload, or share:
- Content that reveals or threatens to reveal an individual’s personal data or personally identifiable information (PII), including (but not limited to) an individual’s residential address, private email address, private phone number, bank statement, social security number, or passport number;
- Threats of blackmail or hacking another individual's account;
- Content that incites or calls for others to hack or reveal another person's account, personal data, or personally identifiable information (PII);
- An individual's account, personal data, or personally identifiable information so that others may abuse, troll, or otherwise harass such individual;
Adult nudity and sexual activities
We aim to ensure that our Platform and Website remain welcoming and safe. We prohibit nudity, pornography, or sexually explicit content on our Platform and Website. Content that shows or promotes non-consensual sexual acts, the sharing of non-consensual intimate imagery, and adult sexual solicitation, is also prohibited.
4.Sexual exploitation
Sexual exploitation is defined as any actual or attempted abuse of a position of vulnerability, power, or trust for sexual purposes, including profiting monetarily, socially, or politically from the sexual exploitation of another. Sexually exploitative content is prohibited.It is prohibited to post, upload, or share:
- Content that illustrates, shows, solicits, promotes, normalizes, or glorifies non-consensual sexual acts or non-consensual touching, including (but not limited to) rape and sexual assault;
- Content that illustrates, shows, solicits, promotes, normalizes, or glorifies the sharing of non-consensual intimate imagery, including (but not limited to) sexual images that are taken, created, or shared without consent;
- Content that illustrates, shows, promotes, normalizes, or glorifies sexual violence;
- Content that illustrates, shows, promotes, or glorifies sexual solicitation, including offering or asking for sexual partners, sexual chats or imagery, sexual services, premium sexual content, or sexcamming.
Nudity and sexual activity involving adults
Nudity and sexual activity include content that is overtly revealing of breasts, genitals, anus, or buttocks, or behaviors that mimic, imply, or display sex acts. We prohibit depictions, including digitally created or manipulated content, of nudity or sexual activity. We carefully consider content that may be offensive or culturally inappropriate in certain regions or may not be suitable for Users of all ages.
It is prohibited to post, upload, or share:
- Content that explicitly or implicitly shows or illustrates sexual activities including (but not limited to) penetrative and non-penetrative sex, oral sex, or erotic kissing;
- Content that shows or illustrates sexual arousal or sexual stimulation;
- Content that shows or illustrates a sexual fetish;
- Content that shows or illustrates exposed human genitalia, female nipples or areola, pubic regions, or buttocks; or
- Content that contains sexually explicit language for sexual gratification.
Minor safety
We endeavor to ensure the safety of minors on our Platform and Website. Activities that perpetuate the abuse, harm, endangerment, or exploitation of minors on our Platform and Website, or any other Betway platform, are prohibited. Any content, including animation or digitally created or manipulated media, that shows or illustrates abuse, exploitation, or nudity of minors is a violation on our Platform or Website and will be removed when detected. We shall report violative content to the National Center for Missing & Exploited Children (NCMEC) and/or other relevant legal authorities. We consider a minor any person under the age of 18.
Users must meet the minimum age requirements to use the Betway service offering and related platforms, as stipulated in our terms of service. We shall remove accounts that belong to underage Users. Our Platform and Website is designed with the safety of minors in mind and some of our features are age restricted.
It is prohibited to post, upload, or share:
- Content that may be viewed as appealing to or targeting Children;
- Content which includes nursery rhymes, children’s characters, or stories;
- Colourful and exaggerated characters; or
- Styles or approaches likely to have links to under 18’s.
Sexual exploitation of minors
We define Sexual exploitation of minors as any abuse of a position of power or trust for sexual purposes, including (but not limited to) profiting financially, socially, sexually, or politically from the exploitation of a minor. Child Sexual Abuse Material (CSAM) is defined as any visual depiction of sexually explicit nudity or conduct, whether captured by predatory adults, peers, or self-generated by minors. We prohibit and shall take the necessary actions against any content or accounts involving sexual interactions and advances between an adult and a minor, or between minors with a significant age difference.
It is prohibited to post, upload, or share:
- Content that shares, reshares, offers to trade or sell, or directs Users off the Platform or Website to obtain or distribute CSAM;
- Content that illustrates, shows, solicits, glorifies, or encourages child abuse imagery including (but not limited to) nudity, sexualized minors, or sexual activity with minors;
- Content that illustrates, shows, promotes, normalizes, or glorifies pedophilia or the sexual assault of a minor; or
- Content that revictimizes or capitalizes on minor victims of abuse by third party reshares or reenactments of assault or confessions.
5.Integrity and authenticity
We view trust as an integral part of our Platform, Website, services and the communities supported thereby. Activities that may in our view undermine the integrity of our Platform, Website or the authenticity of our Users are prohibited. We shall remove content or accounts that involve spam or fake engagement, impersonation, misleading information that causes harm, or that violate any intellectual property rights.Spam and fake engagement
Fake engagement includes any content or activity that seeks to artificially inflate popularity on the Platform or Website. Any attempts to manipulate the Platform or Website to increase interaction metrics shall be prohibited.
It is prohibited to:
- Distribute or share advice or instructions on how to artificially increase views, likes, followers, shares, or comments;
- Attempt to or actually sell or buy views, likes, followers, shares, or comments;
- Endorse, support or advertise artificial traffic generation services;
- Operate multiple Betway accounts under false or fraudulent pretenses to distribute commercial spam.
Impersonation
Accounts that pose as another person or entity in a deceptive manner are prohibited. Upon determination of a report of impersonation, we shall request that the relevant User revise such profile, failing which we may suspend or ban the account. Parody, commentary, or fan accounts are prohibited, as long as the User indicates in the bio and username that it is fan, commentary, or parody and not affiliated with the subject of the account.
It is prohibited to:
- Pose as another person or entity by using someone else's name, biographical details, or profile picture in a misleading manner.
Misinformation
Content that is inaccurate or false is considered to be misinformation. We support respectful conversations within our community about subjects that matter to the community members, however misinformation that causes harm to individuals, our community, or the larger public regardless of intent is prohibited.
It is prohibited to post, upload, or share:
- Misinformation promoting or inciting hate or prejudice;
- Misinformation related to emergencies that causes or induces panic;
- Medical misinformation that may cause harm to an individual's physical health;
- Content that misleads community members about elections or other civic processes;
- Conspiratorial content that attacks a specific protected group or includes a violent call to action, or denies a violent or tragic event occurred; or
- Digital Forgeries (Synthetic Media or Manipulated Media) that mislead users by distorting the truth of events and cause harm to the subject of the video, other persons, or society.
It is prohibited to:
- participate in coordinated inauthentic behaviors (such as the creation of accounts) with the aim of exerting influence or altering public opinion while misleading individuals and/or our community about the account's identity, location, or purpose.
Intellectual property violations
Copyright is a legal right that protects original works of authorship (e.g., music, videos) and original expression of an idea (e.g., the specific way a video or music is expressed or created), although does not protect underlying ideas or facts. A trademark is a word, symbol, slogan, design that identifies and distinguishes the source of a product or service. We support the creation and sharing of original content. Content that infringes someone else's intellectual property rights is prohibited on our Platform and Website and will be removed by us upon our discovery thereof. The use of copyrighted work under certain circumstance, such as the fair use doctrine or other applicable laws, or the use of a trademark to reference, lawfully comment, criticize, parody, make a fan page, or review a product or service may not be considered a violation of our policies.
It is prohibited to post, upload, or share:
- Content that violates or infringes someone else's copyrights, trademarks, or other intellectual property rights.
Irresponsible Gambling
Betway strives to provide a safe gambling environment for all of our Users. Accordingly, we prohibit any of our community to upload any content that potentially influences irresponsible gambling traits.
Betway shall pursue all necessary actions and measures so as to ensure suspended/frozen, closed, excluded and self-excluded account holders will not be able to access the Platform and/or Website.
It is prohibited to post, upload, or share:
- Content that illustrates or shows excessive or irresponsible participation by individuals of legal age. ‘Excessive and irresponsible’ refers to the amount bet / gambled and to the manner in which it is done, including (but not limited to):
- Chasing Losses;
- Increasing levels of wagering; or
- Increasing Deposit Limits.
- Videos addressing Users Betway class as at-risk groups for gambling harm;
- Videos uploaded must not imply that success is guaranteed; and
- Videos uploaded should not contain claims or representations that suggest individuals can attain social or professional success or status as a result of betting/gaming.
Platform security
We prohibit any activities that undermine the security and reliability of the Platform, Website and/or services provided pursuant thereto. Accordingly, we note the following prohibitions or restrictions:- It is prohibited to hack the Website, Platform, app, or associated networks, or bypass its measures to restrict User access;
- It is prohibited to distribute files that contain viruses, Trojan horses, worms, logic bombs, or other materials that are malicious or harmful;
- It is prohibited to modify, adapt, translate, reverse engineer, disassemble, decompile, or create any derivative products based on Betway, including any files, tables or documentation, nor attempt to regenerate any source code, algorithms, methods, or techniques embodied in Betway;
- It is prohibited to use automated scripts to collect information from Betway.
Changes to the terms and services
We are constantly innovating, changing and improving the Platform, Website and Service. We may also amend these Terms from time to time, for instance when we update the functionality of the Platform, Website or Service, or when there are regulatory changes that impact these Terms or the Platform, Website or Service.We will provide reasonable advance notice such as through a notice on our Platform of any material modifications to these Terms or the Platform, Website or Service that will materially disadvantage you or materially limit the access or usage of the Platform, Website or Service. However, you should also look at the Terms regularly to check for such changes. We will also update the “Last Updated” date at the top of these Terms, to reflect the effective date of the most recently updated version of the Terms. As we do not permit the use of the Service by persons who do not agree to comply with our Terms, your continued access or use of the Platform, Website or Service after the date of the new Terms constitutes your acceptance of such new Terms. If you do not agree to the new Terms, you must stop accessing or using the Platform, Website or Service and close your account (if applicable).
For modifications to the Terms or to the Platform, Website or Service that we need to make to meet security, safety, legal or regulatory requirements, we may not be able to notify you in advance but we will let you know as soon as practicable.
Termination
Betway operates a 1 strike rule, whereby any User failing to comply with the following requirements will be revoked access from the Platform and/or Website:- all laws, regulations and industry codes applicable to advertising and marketing of online gambling;
- these Terms; and/or
- the responsible marketing policy and guidelines provided by Betway.
- if we reasonably believe you violate, or we have objective grounds to reasonably believe you are about to violate, the Terms, including any incorporated agreements, policies or guidelines, or any applicable laws or regulations;
- if activities occur on your account which, in our sole discretion, would or might cause damage to or impair us or our Platform, Website or Services or infringe or violate any third party rights (including intellectual property rights);
- in response to requests by law enforcement or other government agencies under valid legal process;
- due to unexpected technical or security issues or problems; or
- if there are extended periods of inactivity in your account.
Subject to any statutory rights you might have, if your profile is temporarily or permanently suspended or terminated, access to your username, password, and any related information or content associated with your account may be suspended or terminated. As we do not guarantee the permanent availability of your content, you should make backups of any content you value.
If you no longer want to use our Platform or Service, you can delete any of your User Social Content yourself.
We will remove any content – including Video, audio, images, Comments, and text – that violates our Community Guidelines. Individuals are notified of our decisions and can appeal if they believe no violation has occurred. We will suspend or ban accounts and/or devices that are involved in severe or repeated violations; we will consider information available on other platforms and offline in these decisions. When warranted, we will report the accounts to relevant legal authorities.
For content – such as spam, videos under review, or videos that could be considered upsetting or depict things that may be shocking to a general audience – we may reduce discoverability, including by redirecting search results or limiting distribution in the recommendations feed via algorithms.